The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Anger Management: Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.

Articles:

The Anger Contract - by Kathy Garber
It's a small first step to improving your anger management, but you can start by making an anger contract with yourself. Here's how. (Added: 7-Jul-2004 Hits: 286 )

Alarming "You"s or Disarming "I"s:Power Struggles vs. Powerful Strategies - by Mark Gorkin
A challenging aspect of the anger skills component of my "Practicing Safe Stress" program is helping participants realize that "Assertion" is one of "The Four Faces of Anger," a model based on whether anger expression is "Constructive" or "Destructive" and "Purposeful" or "Spontaneous (Added: 25-Feb-2001 Hits: 322 )

The Top Ten Tips for Managing Anger, Conflict, and Emotional Tension - by Dr. Clare Albright, Psychologist
Need a short set of hints and tips about how to handle anger? Here's one psychologist's suggestions about the top ten things you can do. (Added: 7-Jul-2004 Hits: 598 )

Managers must manage stress and anger - by Joan Lloyd
We all have our breaking points but some people shoot their careers in the foot when their temper becomes a bigger liability than their talent is worth. (Added: 29-Aug-2001 Hits: 293 )

The Customer Is Not Always Right! - by n a
The person who says "The customer is always right" has never had to deal directly with customers (clients). Clients are not always right, but they are always our clients. Without clients, you can't have an appraisal business. To have a successful appraisal business, you must be able to successfully handle difficult clients and client complaints. (Added: 16-Feb-2006 Hits: 851 )

Jet: Why Anger Is Bad For Your Health. - by Nicole Walker
there is a distinction between normal anger and anger that's unhealthy and destructive. "Anger, in general, is healthy," explains Dr. Carole D. Stovall, a Washington, D.C.-based psychologist who consults individuals and corporations on issues such as anger management. "Just like sadness or happiness, it's a normal emotion. Where people get into trouble is when anger becomes a behavior that is physically, verbally or emotionally inappropriate. (Added: 15-Aug-2002 Hits: 381 )

Categories:

Suggested Books (13)
We've identified some of the better anger management books on the market to help you learn more about managing anger.

Next 6

Pages Updated On: 28-Jan-2008 - 18:26:07





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy