Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Anger Management: Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.
Articles:
!Using Self-Talk To Manage Your Anger Helpcard- by Robert Bacal
Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior. Based on the work of a number of psychologists, this card explains what self talk is, and provides some suggestions about how to go about reducing your anger by altering what you say to yourself in difficult situations. Many of these techniques are used in cognitive behavior modification therapy. FREE PREVIEW, Instant download.
(Added:
16-Aug-2002
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1022
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The Customer Is Not Always Right!- by n a
The person who says "The customer is always right" has never had to deal directly with customers (clients). Clients are not always right, but they are always our clients. Without clients, you can't have an appraisal business. To have a successful appraisal business, you must be able to successfully handle difficult clients and client complaints.
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(Added:
16-Feb-2006
Hits:
3192
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Self Defeating Styles of Anger - Part I- by Mark Gorkin
What's your first thought when you read the word "anger"? Frustration? Yelling? Violence? Avoidance? Out of Control? These are typical audience responses. Why so many negative associations? Try this question: Did you grow up in a family where it felt safe and secure expressing your angry feelings?
(Added:
11-Feb-2001
Hits:
1636
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Deactivating Old Triggers- by Jan Tincher
You may be able to reduce the anger you experience by addressing and eliminating the old triggers that set off your anger. Learn how here.
(Added:
7-Jul-2004
Hits:
674
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Anger Management Techniques- by N/A
Anger is a normal, human emotion. It is intense. Everyone gets angry and has a right to his/her anger. Do you manage your anger? Do you allow anger to mobilize you in positive directions? Open, honest, and direct expression is the most effective way of managing anger. Some effective management techniques are
(Added:
12-Apr-2003
Hits:
1861
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Forgiving in Every Day Life- by Johann Christoph Arnold
Perhaps the hardest thing about practicing forgiveness in daily life is that it requires us to confront the reality of our feelings toward those we know best.
(Added:
7-Apr-2004
Hits:
692
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Categories:
Suggested Books(12) We've identified some of the better anger management books on the market to help you learn more about managing anger.
