Top : Anger Management: Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.
Articles:
The Anger Contract- by Kathy Garber
It's a small first step to improving your anger management, but you can start by making an anger contract with yourself. Here's how.
(Added:
7-Jul-2004
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286
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Alarming "You"s or Disarming "I"s:Power Struggles vs. Powerful Strategies- by Mark Gorkin
A challenging aspect of the anger skills component of my "Practicing Safe Stress" program is helping participants realize that "Assertion" is one of "The Four Faces of Anger," a model based on whether anger expression is "Constructive" or "Destructive" and "Purposeful" or "Spontaneous
(Added:
25-Feb-2001
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322
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The Top Ten Tips for Managing Anger, Conflict, and Emotional Tension- by Dr. Clare Albright, Psychologist
Need a short set of hints and tips about how to handle anger? Here's one psychologist's suggestions about the top ten things you can do.
(Added:
7-Jul-2004
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598
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Managers must manage stress and anger- by Joan Lloyd
We all have our breaking points but some people shoot their careers in the foot when their temper becomes a bigger liability than their talent is worth.
(Added:
29-Aug-2001
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293
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The Customer Is Not Always Right!- by n a
The person who says "The customer is always right" has never had to deal directly with customers (clients). Clients are not always right, but they are always our clients. Without clients, you can't have an appraisal business. To have a successful appraisal business, you must be able to successfully handle difficult clients and client complaints.
(Added:
16-Feb-2006
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851
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Jet: Why Anger Is Bad For Your Health.- by Nicole Walker
there is a distinction between normal anger and anger that's unhealthy and destructive.
"Anger, in general, is healthy," explains Dr. Carole D. Stovall, a Washington, D.C.-based psychologist who consults individuals and corporations on issues such as anger management. "Just like sadness or happiness, it's a normal emotion. Where people get into trouble is when anger becomes a behavior that is physically, verbally or emotionally inappropriate.
(Added:
15-Aug-2002
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381
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Categories:
Suggested Books(13) We've identified some of the better anger management books on the market to help you learn more about managing anger.
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