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Top : Anger Management: Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.

Articles:

Forgiving in Every Day Life - by Johann Christoph Arnold
Perhaps the hardest thing about practicing forgiveness in daily life is that it requires us to confront the reality of our feelings toward those we know best. (Added: 7-Apr-2004 Hits: 288 )

Anger Management Techniques - by N/A
Anger is a normal, human emotion. It is intense. Everyone gets angry and has a right to his/her anger. Do you manage your anger? Do you allow anger to mobilize you in positive directions? Open, honest, and direct expression is the most effective way of managing anger. Some effective management techniques are (Added: 12-Apr-2003 Hits: 951 )

Anger Management In Sobriety - by Thomas Hollander
Angry feelings is one of the greatest challenges for recovering alcoholics and addicts. Relapse is often related to the inability to constructively handle anger. Mismanged anger poses a threat to recovery for the newcomer and the oldtimer. Sometimes the greatest threat is to relationships (Added: 14-Feb-2001 Hits: 487 )

Some Facts Psychologists Know About… Anger - by na
Some Facts Psychologists Know About Anger is a good summary of the basics you need to understand anger, within a psychological context. Helps you understand anger but also provides overview of anger management methods. (Added: 7-Jul-2004 Hits: 485 )

The Customer Is Not Always Right! - by n a
The person who says "The customer is always right" has never had to deal directly with customers (clients). Clients are not always right, but they are always our clients. Without clients, you can't have an appraisal business. To have a successful appraisal business, you must be able to successfully handle difficult clients and client complaints. pop (Added: 16-Feb-2006 Hits: 1876 )

Controlling Anger Before Anger Controls You - by APA
Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems%u2014problems at work, in your personal relationships, and in the overall quality of your life. And it can make you feel as though you're at the mercy of an unpredictable and powerful emotion. This brochure is meant to help you understand and control anger. (Added: 14-Feb-2001 Hits: 863 )

Categories:

Suggested Books (12)
We've identified some of the better anger management books on the market to help you learn more about managing anger.

Next 6

Pages Updated On: 23-Jan-2009 - 14:16:02





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