Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Anger Management: Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.
Articles:
Controlling Anger Before Anger Controls You- by APA
Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems%u2014problems at work, in your personal relationships, and in the overall quality of your life. And it can make you feel as though you're at the mercy of an unpredictable and powerful emotion. This brochure is meant to help you understand and control anger.
(Added:
14-Feb-2001
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1549
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The Customer Is Not Always Right!- by n a
The person who says "The customer is always right" has never had to deal directly with customers (clients). Clients are not always right, but they are always our clients. Without clients, you can't have an appraisal business. To have a successful appraisal business, you must be able to successfully handle difficult clients and client complaints.
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(Added:
16-Feb-2006
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3172
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Anger Management In Sobriety- by Thomas Hollander
Angry feelings is one of the greatest challenges for recovering alcoholics and addicts. Relapse is often related to the inability to constructively handle anger. Mismanged anger poses a threat to recovery for the newcomer and the oldtimer. Sometimes the greatest threat is to relationships
(Added:
14-Feb-2001
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804
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Alarming "You"s or Disarming "I"s:Power Struggles vs. Powerful Strategies- by Mark Gorkin
A challenging aspect of the anger skills component of my "Practicing Safe Stress" program is helping participants realize that "Assertion" is one of "The Four Faces of Anger," a model based on whether anger expression is "Constructive" or "Destructive" and "Purposeful" or "Spontaneous
(Added:
25-Feb-2001
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955
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Anger Management- by Robert Westermeyer
Anger, in and of itself, is not dysfunctional. Anger is an emotion, which, like anxiety, affects many systems (emotional, cognitive and physiological). It is typically activated when a person believes he or she has been deliberately provoked. In terms of survival, anger can be looked at as a necessary driving force when "fight" as opposed to "flight" is required.
(Added:
31-Jul-2001
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517
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!Using Self-Talk To Manage Your Anger Helpcard- by Robert Bacal
Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior. Based on the work of a number of psychologists, this card explains what self talk is, and provides some suggestions about how to go about reducing your anger by altering what you say to yourself in difficult situations. Many of these techniques are used in cognitive behavior modification therapy. FREE PREVIEW, Instant download.
(Added:
16-Aug-2002
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1018
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Categories:
Suggested Books(12) We've identified some of the better anger management books on the market to help you learn more about managing anger.
