The Customer Service Zone & Help Center



Top : Anger Management : Page 3: Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.

Articles:

Keeping Your Emotional Cool - by Jan Pedersen
Discover how what we're listening to determines what we get upset about...and how to calm yourself down once you've become upset. (Added: 19-Mar-2001 Hits: 724 )


Anger Management - by Robert Westermeyer
Anger, in and of itself, is not dysfunctional. Anger is an emotion, which, like anxiety, affects many systems (emotional, cognitive and physiological). It is typically activated when a person believes he or she has been deliberately provoked. In terms of survival, anger can be looked at as a necessary driving force when "fight" as opposed to "flight" is required. (Added: 31-Jul-2001 Hits: 411 )


Deactivating Old Triggers - by Jan Tincher
You may be able to reduce the anger you experience by addressing and eliminating the old triggers that set off your anger. Learn how here. (Added: 7-Jul-2004 Hits: 572 )


Insight on the News: A Mad, Mad World.(anger management) - by Tim Maeir
We're rude, we're crude and we're not going to take it anymore. Life in the old millennium made us real angry, and we're taking aim at who's to blame. (Added: 15-Aug-2002 Hits: 293 )


Forgiving in Every Day Life - by Johann Christoph Arnold
Perhaps the hardest thing about practicing forgiveness in daily life is that it requires us to confront the reality of our feelings toward those we know best. (Added: 7-Apr-2004 Hits: 277 )


Anger Management In Sobriety - by Thomas Hollander
Angry feelings is one of the greatest challenges for recovering alcoholics and addicts. Relapse is often related to the inability to constructively handle anger. Mismanged anger poses a threat to recovery for the newcomer and the oldtimer. Sometimes the greatest threat is to relationships (Added: 14-Feb-2001 Hits: 478 )


Categories:

Suggested Books (12)
We've identified some of the better anger management books on the market to help you learn more about managing anger.


Pages Updated On: 20-Oct-2008 - 22:35:26





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