Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Best Practices In Customer Service: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:
A Heartbreaking Gesture of Staggering Kindness- by Keith M. Hammonds
Read how the author was treated to great customer service. The author was not even a customer before this act of kindness. This is a good lesson to keep in mind when you want to improve customer service or let someone know your definition of customer service.
(Added:
1-Mar-2005
Hits:
990
)
Customer Service = Loyalty = Sales!- by Robert Sullivan
That article is full of tips about how to make it easy for your customers to do business with you. As a customer, how often do you think you will do business with a company that involves you in long, drawn-out processes and ultimately provides with an o.k. or even inferior product or service?
(Added:
18-Jan-2005
Hits:
609
)
Customer Service Tips from an Expert- by n a
Martha Rogers, a specialist in customer service management and an Inc. Web Awards 2000 judge, gives pointers on how small businesses can reach the level of customer service practiced by a giant like American Airlines.
(Added:
10-Apr-2006
Hits:
667
)
God is in the Detailing- by Chris Wright
The owner of Aladdin's Auto Service Center services not only auto bodies but also human spirits.
(Added:
10-Apr-2006
Hits:
141
)
7 Relationship-Building Strategies for Your Business- by Kim T. Gordon
You will want to try these strategies for building enduring relationships with your customers. See how easy it is to apply these tactics.
(Added:
27-Feb-2006
Hits:
535
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How to Keep Your Customers Forever, and Increase Your Margins, Too- by Don Peppers and Martha Rogers
Put yourself in your customer's place. If you start from your customer's point of view, you will begin to understand a important part of how to ensure that you are providing excellent customer service. Read this article if you want to keep your customers forever and increase your sales margins.
(Added:
18-Jan-2005
Hits:
503
)
