The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Best Practices In Customer Service: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.

Articles:

Chicago's Four Seasons Hotel And Customer Service - by Charles Fishman
This article explains how the Four Seasons Hotel in Chicago has earned a reputation for great customer service. Read about the instant tuxedo. You'll also enjoy reading Hans Willimann's (the general manager of the hotel) fast service tip. (Added: 2-Mar-2005 Hits: 377 )

Providing Training - by John Tschohl
This article discusses training employees in order to demonstrate your commitment to customer service. It is recommended within, that new employees are trained within two weeks of hire, and given a refresher every six months. Learn the five basics of employee customer service training as the author has outlined. (Added: 30-Nov-2004 Hits: 919 )

How Dell Sells on the Web - by Lisa Chadderdon
It's no secret that Dell Computer Corp. sells lots of PCs on the Web. But what's the secret of its success? How it builds relationships with its online customers. (Added: 7-Mar-2005 Hits: 171 )

How to...manage customer expectations - by Jason Compton
Making the sale is paramount, but no customer relationship will stand the test of time unless it is built on a sustainable cycle of give-and-take, with clearly defined roles for each party. Surprises and inequities are not the stuff of long-term engagements. Follow these four steps to ensure that your customers know what you will do for them--and what is not a reasonable expectation. (Added: 14-Apr-2005 Hits: 1363 )

This Call May Be Monitored - by Jennifer Gill
Auto dealer Tony Chapman harbors no illusions. Chapman, the general manager of Toyota Scion Lincoln Mercury of Hollywood -- part of a chain of eight Los Angeles dealers -- knows that most people consider car salesmen pushy, obnoxious, and not particularly trustworthy. Still, he is convinced his dealership is different -- and he spends about $100,000 a month in advertising to spread that message. (Added: 10-Apr-2006 Hits: 139 )

How to Add Value to Customer Relationships - by Craig Woirhaye
An organization is truly customer driven when it properly manages information, makes that information available to the right people, and trains its staff to use that to build relationship value. (Added: 10-Apr-2006 Hits: 1490 )

Next 6

Related Categories:

Customer Service
Customer Service - Call Centers
Research Articles For Customer Service

Pages Updated On: 23-Jan-2009 - 14:16:02





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy