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•Free customer service tips and techniques and customer service scripts
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Top : Best Practices In Customer Service: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:How You Can Help Companies Deliver Great Customer Service - by Alan M. WebberMarketing expert Don Peppers asks -- and four cutting-edge organizations answer -- the four most important questions to help you deliver great service to your customers. (Added: 7-Mar-2005 Hits: 510 ) Using Voice-Mail Effectively - by Bill Lampton, Ph.D One of the most important measures of customer service is how and when voice-mail is used. Included in this article are twelve voice-mail tips to ensure that you are using voice-mail effectively. One tips deals with the provision of options during a message. Read the article for more excellent tips. (Added: 30-Nov-2004 Hits: 806 ) 10 Commandments of Customer Service - by Susan Friedman 'Know who is boss' is the first of 10 commandments from the author's point of view. Read the article to find out if you agree who the boss is in your business. You'll agree with the answer and you'll also agree with the other 9 commandments for providing great customer service. pop (Added: 18-Jan-2005 Hits: 6474 ) The Cycle of Service - How to See Things from the Customer's Point of View - by Wachovia Small Business This in-depth article uses a movie theatre as a cycle of service example. The cycle of service are the events that each of your customers experience when they deal with your company. See how you can improve your customer service by seeing things from your customer's point of view. (Added: 18-Jan-2005 Hits: 518 ) Courting Customers - From First Date to Marriage - Free Ideas - by Bryan Brandenburg The author compares cultivating and retaining loyal customers to the courtship and marriage process. This comparison will help you remember some basic customer retention rules for your business. (Added: 16-May-2006 Hits: 203 ) Customer Service Encounters - by Ron Kaufman The message is simple in this article. The author advice is to help your customer get where they want to be. There are three kinds of service encounters, he claims. Service encounters of the first, second, and third kind. If you are interested in staying in business and providing excellent customer service, you should practice customer service encounters of the third kind. pop (Added: 1-Dec-2004 Hits: 1874 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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