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Top : Best Practices In Customer Service: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:Common Threads - by Donna FennJoe Fulmer, CEO of Stitching Post, deliberately transformed his store into the kind of place where customers socialize with one another. (Added: 10-Apr-2006 Hits: 170 ) Street Smarts: Learning From JetBlue - by Norm Brodsky One day flying JetBlue, I found myself being served by David Neeleman, the airline`s founder. When was the last time you met your customers and asked how you could better serve them? (Added: 10-Apr-2006 Hits: 222 ) How to...manage customer expectations - by Jason Compton Making the sale is paramount, but no customer relationship will stand the test of time unless it is built on a sustainable cycle of give-and-take, with clearly defined roles for each party. Surprises and inequities are not the stuff of long-term engagements. Follow these four steps to ensure that your customers know what you will do for them--and what is not a reasonable expectation. (Added: 14-Apr-2005 Hits: 562 ) Pope of Customer Service - by Polly LaBarre Ireland's "Pope of Customer Service" dominates his market -- and continues to beat bigger rivals -- with a leadership philosophy that is at once folksy and radical. Behind all his success is one big question: How do we convince our customers to come back? (Added: 7-Mar-2005 Hits: 312 ) How to Use Your Commercial Customer Information - by Wachovia Small Business Tweleve solid ideas for improving your commercial customer relationships are presented in this article. Sending out an annual report about your company's performance and its outlook for the next year is just one of the good ideas talked about in this article. Read further for more information. (Added: 18-Jan-2005 Hits: 204 ) The Customer Is Always Right - by Dr. John T. Self A hard and fast rule to follow for good customer service is to assume the customer is always telling the truth. The author discusses the importance of having each and every one of your employees serving customers follow this directive. Customer satisfaction is guaranteed. (Added: 14-Dec-2004 Hits: 647 ) Related Categories:
Customer Service Pages Updated On:
20-Oct-2008
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22:35:26
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