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Top : Best Practices In Customer Service : Page 2: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:A Heartbreaking Gesture of Staggering Kindness - by Keith M. HammondsRead how the author was treated to great customer service. The author was not even a customer before this act of kindness. This is a good lesson to keep in mind when you want to improve customer service or let someone know your definition of customer service. (Added: 1-Mar-2005 Hits: 537 ) Customer Meetings That Count - by Phyllis Sheerin Ross If customer meetings are a fact of life within your business environment, there are some guidelines that you can follow to ensure that customer service is provided during casual and more formal meetings. Calling ahead and preparing an agenda are just two of the suggestions. See the article for more customer service meeting tips. (Added: 18-Jan-2005 Hits: 242 ) The Tools of Customer Service - by Dr. John T. Self The author states that customer tools fall into two categories. They are tools internal to a company such as a mission statement and quality leadership. The other category is your customer. Learn how your customer can be one of your best customer service tools. (Added: 14-Dec-2004 Hits: 769 ) The Cubic Zirconia Rule - by Dr. John T. Self The cubic zirconia rule is not one to follow if you are truly interested in providing the best in customer service. In other words, your company may look like it is interested in providing customer service, but a few key aspects are missing. Read the article and determine if your corporation is just going through the customer service motions. (Added: 14-Dec-2004 Hits: 1315 ) Scripts For Staff Help Improve Service (pdf) - by Johns Hopkins Medical This pdf file, put together by Johns Hopkins Medical explains how customer service scripts can be developed by employees and used to improve customer service. (Added: 3-Dec-2004 Hits: 1077 ) How to Use Your Retail Customer Information - by Wachovia Small Business So you've jumped onto the CRM bandwagon cuz' everyone's saying that it's a good thing to management your client relationships. You've got all of this wonderful information about your customer, now what to do with it? This article offers some ideas with regards to using your retail customer information. Each idea is geared towards improving your customer service levels. (Added: 18-Jan-2005 Hits: 164 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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