Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Best Practices In Customer Service : Page 2: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:
Communication and Customer Service- by Jan Pedersen
The author shares her experience with customer service personnel. She has some excellent tips for dealing with difficult, disgruntled and irate customers. Read this article and learn the basics of providing excellent customer service.
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(Added:
13-Dec-2004
Hits:
3729
)
The Customer Is Always Right- by Dr. John T. Self
A hard and fast rule to follow for good customer service is to assume the customer is always telling the truth. The author discusses the importance of having each and every one of your employees serving customers follow this directive. Customer satisfaction is guaranteed.
(Added:
14-Dec-2004
Hits:
1450
)
Using Your POS Software to Electrify Marketing- by Jeff Haefner
If your company is selling products and services and is using POS software, you'll want to take a look at this article. Plenty of ideas are listed within that will help you stay in contact with your customers and have those customers remain loyal to your business.
(Added:
13-Dec-2004
Hits:
253
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10 Commandments of Customer Service- by Susan Friedman
'Know who is boss' is the first of 10 commandments from the author's point of view. Read the article to find out if you agree who the boss is in your business. You'll agree with the answer and you'll also agree with the other 9 commandments for providing great customer service.
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(Added:
18-Jan-2005
Hits:
15285
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Ten Questions To Ask About Your Customer-Focus Improvement Process- by n/a
These are 10 excellent questions to answer if you want to consider improving your customer focos. If you answer each of them carefully and in great detail you are sure to improve you customer service.
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(Added:
7-Dec-2004
Hits:
4090
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Nail Customer Service- by Jonathan Byrnes
When you do a good job of fixing a customer service problem, you often earn more customer loyalty than if there had been no problem. This is when you can show your worth, and earn your customer's trust. Here are some examples worth following.
(Added:
24-May-2005
Hits:
584
)
