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Top : Best Practices In Customer Service : Page 3: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:Going Beyond Customer Satisfaction - by Dr. John T. SelfThere are significant differences between a satisfied customer and a loyal customer. Read about the differences noted by the author. Think about how you can turn those satisfied customers into loyal customers. (Added: 14-Dec-2004 Hits: 533 ) Is Everything OK? Improving Customer Service by John T. Self - by Dr. John T. Self According to the author there are three key questions to ask a customer when you are inquiring about the quality of service you are them. The first is to allow time for the customer to respond to your question and listen carefully to the answers. Read the article for the two other important keys. (Added: 14-Dec-2004 Hits: 684 ) Turning One-Time Customers into Lifetime Business - by Rhonda Works Selling every customer only one item -- whether a business plan, a landscape design, a kitchen remodel -- is a precarious way to earn a living. Here, Rhonda Abrams suggests ways to broaden your offering to encourage repeat customers. pop (Added: 17-Jan-2005 Hits: 2114 ) The Case for Customer Management - by n/a Do companies which manage customers well actually achieve better business performance than those which do not? This is answered by listing some essential principles of customer management in the form of questions. Take a look and if you can answer yes to each question, your company is in good customer service form. (Added: 7-Dec-2004 Hits: 369 ) Communicating Value - by Terance R. Traut When you are making a sales pitch to a customer remember to answer the three questions: how much? how soon? and how sure? -- without being prompted by the customer. See how effective this technique is for improving your customer service reputation. (Added: 18-May-2006 Hits: 184 ) How to Add Value to Customer Relationships - by Craig Woirhaye An organization is truly customer driven when it properly manages information, makes that information available to the right people, and trains its staff to use that to build relationship value. (Added: 10-Apr-2006 Hits: 1405 ) Related Categories:
Customer Service Pages Updated On:
20-Oct-2008
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22:35:26
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