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Top : Best Practices In Customer Service : Page 4: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Articles:Providing Training - by John TschohlThis article discusses training employees in order to demonstrate your commitment to customer service. It is recommended within, that new employees are trained within two weeks of hire, and given a refresher every six months. Learn the five basics of employee customer service training as the author has outlined. (Added: 30-Nov-2004 Hits: 877 ) Congratulations, You Are at Par: The New Four Ps - by Lior Arussy The traditional four Ps of marketing, Product, Placement, Price, and Promotion, were subjected to massive depreciation in the last few years. None of them now provide a sustainable differentiation that justifies loyalty and customer commitment. Although companies are still laboring to provide good products and competitive prices available at many locations and promoted through multiple vehicles and media, none of these efforts registers as special in customers' minds. (Added: 14-Apr-2005 Hits: 179 ) Who Cares About Customers? - by Charles Fishman Mark Jarvis is a supervisor on the DirecTV account. his world looks simple, routine -- like a white-collar assembly line. hundreds of people sit at computers, talking through headsets, answering questions about bills, explaining schedules for pay-per-view movies. Look deeper, though, and a different world comes into focus -- a world of subtlety and soul, of favors and friendship. (Added: 20-Mar-2005 Hits: 425 ) How To Improve Customer Service At Little Cost To You | Customer Service Experience - by Glenn Ross Drawing from customer experiences at World of Coke, the author presents some suggestions for low cost things that can be done to improve the customer experience. (Added: 13-Jul-2007 Hits: 160 ) Create Satisfied Customers For A Lifetime - by David Saxby There are some great ideas for creating satisfied customers for a lifetime. How to do it? By welcoming customer complaints and educating your customers. Read the article for more information. pop (Added: 17-Jan-2005 Hits: 2969 ) The Cycle of Service - How to See Things from the Customer's Point of View - by Wachovia Small Business This in-depth article uses a movie theatre as a cycle of service example. The cycle of service are the events that each of your customers experience when they deal with your company. See how you can improve your customer service by seeing things from your customer's point of view. pop (Added: 18-Jan-2005 Hits: 2800 ) Related Categories:
Customer Service Pages Updated On:
20-Oct-2008
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22:35:26
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