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Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Bullying and Verbal Abuse : Books: Here you will find listings of the best books on dealing with bullying and verbal abuse, including reviews and summaries.

Articles:

You Can't Say That to Me: Stopping the Pain of Verbal Abuse--An 8- Step Program - by Suzette Haden Elgin
Culling source material from her years of linguistic practice and training, Elgin (Genderspeak) offers an accessible, extremely pragmatic approach to verbal abuse. With many broad-minded and tactful suggestions for everyday use, this is an excellent resource. Through exercises and journal-writing, Elgin encourages reader to eradicate "toxic" language. Elgin is objective, rehearsing the perspectives of both people in a possibly hostile exchange and reminding readers that everyone has the potential to be a verbal abuser, victim or witness. (Added: 19-May-2003 Hits: 572 )

How to Turn the Other Cheek and Still Survive in Today's World - by Suzette Haden Elgin
In How to Turn the Other Cheek and Still Survive in Today's World, linguistics expert Dr. Suzette Haden Elgin teaches you the skills to handle the "blows" that come your way without sacrificing your principles or rolling over in a helpless heap. Published in 1997. If you can't find here earlier books on verbal self defense get this one. (Added: 19-May-2003 Hits: 539 )

The Gentle Art of Verbal Self Defense at Work - by Suzette Haden Elgin
A book written specifically to help people deal with verbal attacks and abuse in the workplace. Highly recommended. (Added: 19-May-2003 Hits: 785 )


Pages Updated On: 20-Oct-2008 - 22:35:26





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