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Top : CRM Customer Relationship Management: CRM or customer relationship management means: CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way. Learn how technology can help improve customer service and customer contact.
Articles:
Customer Relationship Management Basics- by Scott Hawksworth
Customer Relationship Management (CRM) is a business strategy that is designed to improve customer service. CRM is also aims to increase customer satisfaction, manage the best customers effectively, and gain new quality customers, thus increasing a business’s profitability.
(Added:
21-Mar-2006
Hits:
560
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What is Customer Relationship Management Conceptually?- by Robert Bacal
Customer relationship management (CRM) can seem overwhelming since it's a term that's grown in meaning. It's really not that complicated. Here's an answer if you need to know what CRM means.
(Added:
28-Oct-2006
Hits:
695
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Boosting the Value of CRM- by Sameul Greengard
Few companies that include client relationship management software as part of their corporate strategy are using it to its full potential. You'll want to read how some companies are increasing the benefits and values of their current CRM methodologies. Check this article out and see if other corporation's ideas can give you ideas with regard to boosting the value of your current CRM.
(Added:
14-Nov-2004
Hits:
409
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Customer Relationship Management- by n a
In this executive guide, many aspects of Customer Relationship Management (CRM) are discussed. Buzz words and hot questions about CRM are presented and answered at a high level. A decent discussion about the goals of CRM is also included.
(Added:
21-Mar-2006
Hits:
390
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Find Out What the Customer Wants, First- by Chris Stiehl
This is a good, basic lesson not to forget. Before you give the customer a product or "enhancement" find out first if it is really what they want. Learn from the Cadillac Motor Car Company. Using a CRM process will help link up client's needs with what your company will provide. Learn more about CRM by reading this article.
(Added:
5-Nov-2004
Hits:
553
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Customer Relationship Management- by Erik Peterson
Successful companies treat every customer as unique. Every part of the company (marketing, sales, production, fulfillment, invoicing) works together as a team to achieve a one-on-one relationship with each customer. Here are some suggestions for setting up Customer Experience Management (CEM) and Customer Relationship Management (CRM) in your own business
(Added:
2-Nov-2004
Hits:
502
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