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Top : CRM Customer Relationship Management: CRM or customer relationship management means: CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way. Learn how technology can help improve customer service and customer contact.

Articles:

Making the Case for Customer Relationship Management - by Darren Lipscomb
This article makes a case for utilizing a customer relationship management process to help with client retention. Without CRM, the author maintains that customer service cannot be maintained. (Added: 5-Nov-2004 Hits: 176 )

Customer Service Goes Wireless - by Samuel Greengard
The concept of customer relationship managment is to improve the interface between clients and company. This article is a discussion of the many merits of using wireless technology to improve the client company relationship and to provide real-time information that will benefit the customer. (Added: 14-Nov-2004 Hits: 225 )

Boosting the Value of CRM - by Sameul Greengard
Few companies that include client relationship management software as part of their corporate strategy are using it to its full potential. You'll want to read how some companies are increasing the benefits and values of their current CRM methodologies. Check this article out and see if other corporation's ideas can give you ideas with regard to boosting the value of your current CRM. (Added: 14-Nov-2004 Hits: 162 )

Small Business CRM Is Here To Stay - by Cameron Brown
CRM isn't only for large companies. Smaller businesses can benefit from the use of customer relationship management systems. Learn how here. (Added: 25-May-2005 Hits: 138 )

CRM: The Past and the Future - by Barton Goldenberg
Born of contact management applications 25 years ago, enterprise software systems have come a long way. (Added: 18-Jan-2006 Hits: 457 )

CRM Technology - by Meredith Gossland
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life. But as with all good technology, it hasn’t actually brought the sales teams, marketing departments, or customer service departments any closer to the customer at all! (Added: 21-Mar-2006 Hits: 207 )

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Pages Updated On: 23-Jan-2009 - 14:16:02





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