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Top : CRM Customer Relationship Management : Page 2: CRM or customer relationship management means: CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way. Learn how technology can help improve customer service and customer contact.
Articles:Customer Relationship Management How did such a good idea go so wrong - by Janice ScanlanThere are three basic rules to keep in mind when implementing customer relationship management software within your company. They are: remember that technology does not effect huge changes, get the big guys to buy-in first, if the users don't believe in your technology, it won't work. See how these three pitfalls can be avoided before you think of implementing CRM software. (Added: 13-Nov-2004 Hits: 222 ) What is Customer Relationship Management Conceptually? - by Robert Bacal Customer relationship management (CRM) can seem overwhelming since it's a term that's grown in meaning. It's really not that complicated. Here's an answer if you need to know what CRM means. (Added: 28-Oct-2006 Hits: 472 ) SugarCRM Sweetens Open Source CRM - by Sean Michael Kerner SugarCRM 4.0 is set to debut this week with a new features in the commercial open source CRM enhanced workflow, reporting and marketing automation software. (Added: 18-Jan-2006 Hits: 92 ) Often the Best Service Is Self-Service - by John Huges The article serves as a basis for companies to implment customer self-service where it most makes sense. Self-service seems to be a current trend. A proper client relationship management process can make the transition to customer self-service easy. And can also make changes to the customer self-service process easily maintained. (Added: 5-Nov-2004 Hits: 103 ) Keep Customers Coming Back - by Stewart McKie Read about how using CRM software can help manage your client relationships. Learn the benefits of such using software and decide how it should be used to manage your client relationships. Allow yourself to view your customers a little differently. (Added: 14-Nov-2004 Hits: 301 ) Getting the hype out of CRM - by n/a Key to stability in today's dynamic marketplace is in forging long-term relationships with customers. Technology is changing at such a fast pace today that by just offering a service or a product a business wont be at an advantage for too long. A customer-facing business is one in which the customer can demand and receive what he wants. Read more about making your business a customer-centric one today. (Added: 6-Nov-2004 Hits: 183 ) Related Categories: Pages Updated On:
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