Bacal & Associates - Meeting your customer service needs for almost two decades
Top : CRM Customer Relationship Management : Page 2: CRM or customer relationship management means: CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way. Learn how technology can help improve customer service and customer contact.
Articles:
The Secret to Selecting the Right CRM Solution - destinationCRM.com- by Bruce Cleveland
The secret to selecting the right CRM solution starts with deciding the best way to deploy CRM based on the company's needs--whether as a traditional, on-premise installation, a hosted service, or a hybrid solution that blends the two. For instance, a large business that already has an on-premise CRM solution may decide that a hosted solution is the perfect way to rapidly extend access to CRM capabilities to a remote division. Or, a small but fast-growing organization may choose a hosted CRM solution that allows it to gain quick access to market-leading CRM features and functionality without having to invest up front in hardware or software. Companies must first address people and process issues to lead them to the right technology choice.
(Added:
25-Nov-2009
Hits:
77
)
Customer Relationship Management- by Erik Peterson
Successful companies treat every customer as unique. Every part of the company (marketing, sales, production, fulfillment, invoicing) works together as a team to achieve a one-on-one relationship with each customer. Here are some suggestions for setting up Customer Experience Management (CEM) and Customer Relationship Management (CRM) in your own business
(Added:
2-Nov-2004
Hits:
514
)
What Is Collaborative Filtering? (CRM Help)- by Robert Bacal
The field of customer relationship management if filled with jargon. Here's a brief explanation of the meaning of collaborative filtering.
(Added:
28-Oct-2006
Hits:
341
)
CRM: The Past and the Future- by Barton Goldenberg
Born of contact management applications 25 years ago, enterprise software systems have come a long way.
(Added:
18-Jan-2006
Hits:
634
)
Making Customer-Relationship Management Work- by Knowledge@Wharton
The implementation of a great CRM system can help you grow your business much faster than your competitors. But with all the new technologies and data-mining capabilities out there, taking advantage of CRM can be pretty complicated.
(Added:
17-Jan-2005
Hits:
336
)
Customer Relationship Management Basics- by Scott Hawksworth
Customer Relationship Management (CRM) is a business strategy that is designed to improve customer service. CRM is also aims to increase customer satisfaction, manage the best customers effectively, and gain new quality customers, thus increasing a business’s profitability.
(Added:
21-Mar-2006
Hits:
592
)
