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Top : CRM Customer Relationship Management : Page 3: CRM or customer relationship management means: CRM is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way. Learn how technology can help improve customer service and customer contact.

Articles:

CRM Technology - by Meredith Gossland
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life. But as with all good technology, it hasn’t actually brought the sales teams, marketing departments, or customer service departments any closer to the customer at all! (Added: 21-Mar-2006 Hits: 196 )

Often the Best Service Is Self-Service - by John Huges
The article serves as a basis for companies to implment customer self-service where it most makes sense. Self-service seems to be a current trend. A proper client relationship management process can make the transition to customer self-service easy. And can also make changes to the customer self-service process easily maintained. (Added: 5-Nov-2004 Hits: 176 )

The Strongest Link - by Ted Leahy
This article is a discussion about the value of using CRM to help predict what your client will need from your company in the future. It's well known that CRM's basic value is telling you what your client is buying from you now. See how you should implement CRM to help you predict your customer's future buying habits. (Added: 14-Nov-2004 Hits: 135 )

Why is determining the ROI of CRM so hard? - by na
Brief discussion of why it is so difficult to measure return on investment for CRM - Customer Relationship Management (Added: 10-Nov-2004 Hits: 306 )

CRM magazine's 2004 Service Awards: Introduction - by na
CRM magazine reveals the leading customer service vendors in seven categories (Service Leaders), and this year's five best implementations (Added: 24-May-2005 Hits: 164 )

What is Customer Relationship Management Conceptually? - by Robert Bacal
Customer relationship management (CRM) can seem overwhelming since it's a term that's grown in meaning. It's really not that complicated. Here's an answer if you need to know what CRM means. (Added: 28-Oct-2006 Hits: 550 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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