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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communicating With Customers : Page 3: Communication with customers and marketing often overlap since the same strategies for communicating effectively with customers also result in good marketing. Here you'll find material to help you use information about your customers to communicate effectively.

Articles:

Making The Most Of Newsletters - by n a
If you are thinking of starting a newsletter for your company, this article offers some tips for helping making it successful. Take the newsletter advice within and you can keep communications with your clients on-going. (Added: 17-May-2006 Hits: 210 )

Why Do Big Companies Keep Getting It Wrong? - by Daniel Scuz
Many enterprises in Asia have web sites that provide poor customer experience and have low levels of usage. Information is often presented from a business perspective, without sufficient consideration of the customers' needs. The following are some of the common usability issues we have identified... (Added: 22-Feb-2006 Hits: 157 )

Customer Service is About People - by David Saxby
Your people are the ones delivering service every day to loyal customers. Do they have the right tools to provide an excellent service experience to every customer? Excellent customer service isn't about that new CRM solution. It's about people taking care of people. Here's some practical communicationt techniques to use with customers including mirroring and matching to build rapport. (Added: 19-Jan-2006 Hits: 931 )

New Business from Old Clients - by Rhonda Abrams
Many businesses spend huge amounts of money creating new clients, and neglect generating business from old, established customers and clients. Here are a few ideas on how to communicate more effectively with old clients to geenrate business. (Added: 3-Feb-2005 Hits: 592 )

Useable Business -The easier it is for your customers to interact with you, the more... - by DAVID MCQUILLEN
You've done the market research. You know who your customers are. You've done the marketing. They know who you are. You've built a great product. And people want to buy it. There's nothing standing between your customers and your product now. Except, that is, your customer experience. No matter what, people still have to enter your buildings, use your website, call your employees, read your materials, comply with your policies and follow your processes. And how easy each of these things is — how usable your business is — has a direct impact on your bottom line. (Added: 27-May-2005 Hits: 411 )

Setting and Managing Your Customers' Expectations - by George Colombo
In chapter 5 of Killer Customer Care: How to Provide Five Star Service That Will Double and Triple Your Profits, the author discusses one oft-forgotten yet crucial aspect of customer service: setting expectations. (Added: 26-May-2005 Hits: 1404 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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