Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Communication: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.
Articles:
Not Just the Facts Ma'am- by Daniel Robin
There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion.
(Added:
5-Aug-2002
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608
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Communicating with Credibility- by Christine Zust
Credibility. How do you get it? More importantly, how do you keep it? Gaining credibility takes years to achieve, and maintaining it is a lifetime goal for any leader. One wrong move can erase in an instant many years of hard work. Communicating with credibility is an art form, one which you can master by using a few simple guidelines.
(Added:
21-Apr-2001
Hits:
732
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Identifying Communication Syles For Business Success- by Susan Pilgram
Whether it's a face-to-face meeting or an overseas transmission, communication is a complex process that requires constant attention so that intended messages are sent and received. Inadequate communication is the source of conflict and misunderstanding. It interferes with productivity and profitability
(Added:
19-Mar-2001
Hits:
751
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Rapport: the Link to Gaining Cooperation- by Daniel Robin
Rapport is the condition of being in sync, in tune, on the same wavelength. I’ve heard it said that with enough rapport, anything is possible; without rapport, practically nothing is possible. In business, rapport is needed to coordinate action and exchange information. Rapport is at the foundation of all our relationships. Ironically, most business decisions are based on rapport, not on technical merit or the best idea.
(Added:
5-Aug-2002
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492
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Advanced questioning techniques- by Peter Venn
We use questions every day. Most of our daily conversation involves either asking or answering questions. Sometimes, though, our questioning can seem a little unempowered compared to others who can almost instinctively "drill down" to the information they are looking for.
Watch good interviewers on television. What makes them so powerful? There are plenty of bad interviewers on TV too: what makes them so bad?
(Added:
21-Apr-2003
Hits:
718
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Email etiquette tips for online business- by Micheal Bloch
As an online business owner, much of your communication is carried out via e-mail. Here are some great e-mail etiquette tips when you are writing to potential customers, repeat customers, or your associates.
(Added:
9-May-2006
Hits:
547
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Categories:
Business Communication(17) Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.
Delivering Bad News(9) Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.
Interpersonal Communication(9) Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.
Listening(5) The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.
Non-Verbal Communication(7)new A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.
