Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Communication: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.
Articles:
Not Just the Facts Ma'am- by Daniel Robin
There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion.
(Added:
5-Aug-2002
Hits:
585
)
Business Spirit Journal Online - Truth or Consequences - Steve Whiteford- by Steve Whiteford
When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges.
(Added:
4-Sep-2003
Hits:
339
)
The Seven Principles of Intentional Communication- by Jan Pedersen
Intentional Communication can be defined as speaking and listening for results. The speaker controls the outcome of the conversation, and these seven principles help you see the link between the way in which you communicate and the result you get as feedback.
(Added:
19-Mar-2001
Hits:
1279
)
Getting Heard By Your Boss- by Robert Bacal
Like landing a plane, getting heard is all in the approach. Set it up properly and you get a smooth landing. Mess up the approach and it doesn't work very well. First, some general principles to help you get heard
(Added:
17-Oct-2000
Hits:
727
)
Winning Word Choices for Effective Communication- by na
A very short article, written for telephone customer service reps that contains a few tips on phrasing when dealing with customers on the phone. Short but useful
(Added:
30-Jul-2007
Hits:
1401
)
Giving and Receiving Feedback- by Phil Rich
Feedback is a type of communication that we give or get. Sometimes, feedback is called "criticism," but this seriously limits its meaning.
(Added:
25-Feb-2001
Hits:
817
)
Categories:
Business Communication(17) Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.
Delivering Bad News(9) Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.
Interpersonal Communication(8) Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.
Listening(5) The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.
Non-Verbal Communication(6) A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.
