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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.

Articles:

Winning Word Choices for Effective Communication - by na
A very short article, written for telephone customer service reps that contains a few tips on phrasing when dealing with customers on the phone. Short but useful (Added: 30-Jul-2007 Hits: 135 )

Using Positive Language To Change The Way People See You - by Robert Bacal
In this article we are going to be looking at ways you can communicate in a more positive way that is more likely to elicit cooperation rather than argument or confrontation (Added: 20-Nov-2000 Hits: 795 )

Please Hallucinate the Way I Do - by Daniel Robin
A study of expert communicators has provided a powerful set of distinctions to help us notice and adjust for our human tendency to interpret, distort or delete, generalize, and make assumptions. This article looks at the ways that we tweak information. We all tend to fill in the gaps from our own experience. This is also known as hallucinating. (Usually this type of hallucination doesn't involve seeing elephants in pink pajamas ... however, you never know ...). (Added: 5-Aug-2002 Hits: 288 )

Getting Heard By Your Boss - by Robert Bacal
Like landing a plane, getting heard is all in the approach. Set it up properly and you get a smooth landing. Mess up the approach and it doesn't work very well. First, some general principles to help you get heard (Added: 17-Oct-2000 Hits: 364 )

The Language of Leadership - by Carol Madigan
Never confuse talking and communicating. A little self-examination about what you say — and how you say it — can mean the difference between a listener tuning you out and hanging on your every word. (Added: 20-Apr-2001 Hits: 525 )

Identifying Subtle Verbal Abuse Helpcard - by Robert Bacal
Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types. (Added: 6-May-2003 Hits: 345 )

Categories:

Business Communication (20)
Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Delivering Bad News (10)
Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.

Interpersonal Communication (8)
Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.

Listening (8)
The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.

Non-Verbal Communication (9)
A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.

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Pages Updated On: 28-Jan-2008 - 18:26:07





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