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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Business Communication: Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Articles:

Mr.or Ms.CFO: You're On! - by Ellen Heffes
Dealing with the business media is the responsibility of every senior executive, to ensure that messages about your organization are conveyed in the form and format that you desire. It starts with asking: "Who/what are we as a company?" "How are we viewed externally?" "How do we want to be viewed?" With answers to these questions, you then go about developing your plan. (Added: 21-Jan-2002 Hits: 163 )

Clean Out Your Linguistic Closet! - by Joseph Sommerville
Outlines some basic principles to help you write business correspondence that is simpler and to the point. Less IS more. (Added: 27-May-2004 Hits: 180 )

Business Cards: Your Wallet Weapon - by Diana Ratcliff
Unleash the power of the business card! Business cards can be used as an effective marketing tool, if properly harnessed. This article shows how. (Added: 21-Jan-2002 Hits: 181 )

Communicating At Work: Have You Connected The Dots? - by Heidi Croot
Question: "I have to make a presentation tomorrow concerning the organization's new direction, vision and strategy and I really don't know how to handle some of the tough questions that might arise regarding the changes that might ensue. Everything seems to be up in the air. What approach should I take?" Click for the answer... (Added: 6-Jan-2003 Hits: 285 )

Effective Cross Culture Communication - by James Manktelow and Kellie Fowler
It’s no secret that today’s workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures. What can be difficult, however, is understanding how to communicate effectively with individuals who speak another language or who rely on different means to reach a common goal. (Added: 22-Mar-2006 Hits: 217 )

Interpreters, language, culture and global business - by Jennifer Roney
The interpreter as a tool for effective cross-border communication (Added: 21-Jan-2002 Hits: 210 )

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Pages Updated On: 28-Jan-2008 - 18:26:07





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