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New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Business Communication : Page 3: Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Articles:

How can email communication affect your business? - by Chris McClean
Email is now one of the fastest ways to gain or lose potential customers because of it's ability to deliver information fast to an enormous amount of people. After sending an email you are no longer in control of the affects of the message and can only wait in suspense. (Added: 10-Jan-2002 Hits: 232 )

Clean Out Your Linguistic Closet! - by Joseph Sommerville
Outlines some basic principles to help you write business correspondence that is simpler and to the point. Less IS more. (Added: 27-May-2004 Hits: 331 )

How Do You Accept an Award? - by Patricia Fripp, CSP, CPAE
Tips on how to make an acceptance speech. Accepting an award is like walking a tightrope. You need to be gracious, grateful, and humble--but not so humble or self-deprecating that the audience thinks you are trivializing the honor. (Added: 21-Feb-2002 Hits: 300 )

Business Cards: Your Wallet Weapon - by Diana Ratcliff
Unleash the power of the business card! Business cards can be used as an effective marketing tool, if properly harnessed. This article shows how. (Added: 21-Jan-2002 Hits: 287 )

On How to Present to a Board of Directors - by Patricia Fripp, CSP, CPAE
Presenting to a board of directors is very important. You work hard all year, but they only see you a couple of times a year as a package of everything you do. Here are some pointers for a successful presentation. (Added: 21-Feb-2002 Hits: 205 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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