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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Delivering Bad News: Develop your ability to use tact and sensitivity in tough communication situations.

Articles:

Role Playing - Preparing for Difficult Conversations - Mind Tools - by n a
Role-playing happens when a group of people act out roles in a particular scenario. The scenario is usually based on a problem that needs a solution, a situation that needs to be more closely examined, or a case or issue that demands a different perspective. (Added: 22-Mar-2006 Hits: 395 )

Delivering Bad News - Medical Issues - by ICER
Delivering Bad News Some practical considerations from the field of medicine (Added: 19-Oct-2002 Hits: 349 )

Delivering Difficult Messages (with customers, colleagues, partners) - by Decker Associates
Due to the recent developments in the current business economy, following is a possible strategy in how to deliver bad news. If you are able to present a clear, concise message, it will help people listen and ultimately accept the difficult news. (Added: 19-Oct-2002 Hits: 635 )

Good Ways to Deliver Bad News - by Curtis Sittenfeld
Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message." (Added: 19-Oct-2002 Hits: 695 )

How to Get Bad News to the Top - by Scott Kirsner
Here are seven tips on getting bad news -- and getting it in time to do something about it. (Added: 19-Oct-2002 Hits: 487 )

Three Goals When Delivering Bad News - by Barbara Schatzman
Series of short slides on a variety of things to consider when having to deliver bad news (Added: 19-Oct-2002 Hits: 687 )

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Related Categories:

Change Management
Communication
Communication : Interpersonal Communication
Downsizing And Layoffs
Human Resources

Pages Updated On: 28-Jan-2008 - 18:26:07





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