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Top : Communication : Delivering Bad News: Develop your ability to use tact and sensitivity in tough communication situations.
Articles:Delivering Difficult Messages (with customers, colleagues, partners) - by Decker AssociatesDue to the recent developments in the current business economy, following is a possible strategy in how to deliver bad news. If you are able to present a clear, concise message, it will help people listen and ultimately accept the difficult news. (Added: 19-Oct-2002 Hits: 925 ) Delivering Bad News By E-Mail is More Accurate, Less Painful, Study Suggests - by INFORMS Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences (Added: 19-Oct-2002 Hits: 351 ) Delivering bad news with grace and effectiveness - 1999-05-03 - Atlanta Business Chronicle - by Emory Mulling How many times have you swept a problem under the carpet, only to have it become much worse? Maybe you thought the problem would go away, or maybe you were too uncomfortable to confront it head on. Delivering bad news is one of the toughest jobs managers face. (Added: 19-Oct-2002 Hits: 625 ) Three Goals When Delivering Bad News - by Barbara Schatzman Series of short slides on a variety of things to consider when having to deliver bad news (Added: 19-Oct-2002 Hits: 927 ) Good Ways to Deliver Bad News - by Curtis Sittenfeld Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message." (Added: 19-Oct-2002 Hits: 966 ) Role Playing - Preparing for Difficult Conversations - Mind Tools - by n a Role-playing happens when a group of people act out roles in a particular scenario. The scenario is usually based on a problem that needs a solution, a situation that needs to be more closely examined, or a case or issue that demands a different perspective. (Added: 22-Mar-2006 Hits: 631 ) Related Categories:
Change Management Pages Updated On:
20-Oct-2008
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22:35:26
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