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Top : Communication : Delivering Bad News : Page 2: Develop your ability to use tact and sensitivity in tough communication situations.
Articles:Delivering the bad news - by NAAt one time or another, we all have to deliver bad news to a client. Sometimes it is to report that a pet has died or sometimes it is discussing a bill. Some practices have even had to deal with disputes involving custody of the animal. Whatever the case, you should recognize that there is the chance of an unexpected or violent response from the client. (Added: 19-Oct-2002 Hits: 394 ) How to Deliver Bad News in a Good Way - by NA The delivery of bad news calls for tact, diplomacy, and concern for the well being of both you and the other person. To incorporate these qualities into a conversation in which you must deliver bad news, the following steps will help. (Added: 19-Oct-2002 Hits: 589 ) Delivering bad news with grace and effectiveness - 1999-05-03 - Atlanta Business Chronicle - by Emory Mulling How many times have you swept a problem under the carpet, only to have it become much worse? Maybe you thought the problem would go away, or maybe you were too uncomfortable to confront it head on. Delivering bad news is one of the toughest jobs managers face. (Added: 19-Oct-2002 Hits: 517 ) Delivering Bad News By E-Mail is More Accurate, Less Painful, Study Suggests - by INFORMS Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences (Added: 19-Oct-2002 Hits: 287 ) Related Categories:
Change Management Pages Updated On:
28-Jan-2008
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18:26:07
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