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Top : Communication : Interpersonal Communication: Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.
Articles:
Untangling Communication- by Dale H. Emery
Do you ever wonder why communication sometimes gets so tangled? In this article, I describe a model of how communication works, and show how to use the model to untangle communications, and to keep them from getting tangled in the first place.
(Added:
25-Jun-2003
Hits:
873
)
Eye of the Needle: A Communication Tool- by Nancy Oelklaus
How often have you left a conversation feeling dissatisfied with how
it went, how you conducted yourself, and what the final outcome was?
Were there things you wish you had said that remained unspoken or
statements you made that you wish you had presented differently? Did
you find your "rational" mind censuring your emotions, or your
emotions overriding your reason?
(Added:
17-Nov-2003
Hits:
848
)
Tips for EQ Communication: EQ Toolbox- by Joshua Freedman
An article on the emotional part of the everyday communication and its impact on our relations to other people. Everything isn't what it sounds like and we better be aware what we actually are communicating by those well-meaning words
(Added:
18-Jul-2003
Hits:
653
)
The art of 'receiving' feedback- by Joan Lloyd, C.S.P.
When harsh criticism comes our way, our natural instinct is to reject it and defend our position. Unfortunately, no matter how correct we may be in our own defense, it only looks like defensiveness to the other person. In end, you appear unwilling to accept “helpful” feedback and may even be shutting yourself off from feedback you really do need to hear. After all, there may be a grain (or a bushel) of important truth underneath someone’s comments that we can’t afford to discard.
(Added:
13-Nov-2002
Hits:
833
)
Taking the Power Out: when you think what you have to say may be taken the wrong way- by James L. and Carol M. Hendrix
Here's some really great techniques for communicating with difficult customers -- or even communicating with easy customers. Take these pointers for giving unwelcome news and ensuring that you are understood and concerned about your customer's experience.
(Added:
18-Feb-2010
Hits:
50
)
Beware the Bermuda Communication Triangle- by Joan Lloyd, C.S.P.
Many managers tell me that they welcome employee complaints and have an open door policy, which is fine as a general practice. But where they capsize is when they unwittingly step into the conflict too soon, without following some simple guidelines.
(Added:
4-Dec-2002
Hits:
758
)
