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Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Interpersonal Communication: Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.

Articles:

Eye of the Needle: A Communication Tool - by Nancy Oelklaus
How often have you left a conversation feeling dissatisfied with how it went, how you conducted yourself, and what the final outcome was? Were there things you wish you had said that remained unspoken or statements you made that you wish you had presented differently? Did you find your "rational" mind censuring your emotions, or your emotions overriding your reason? (Added: 17-Nov-2003 Hits: 570 )

Engaging in conversation @ the informal education homepage - by NA
What is conversation? As a starter we can think of it as two or more people talking and listening. They may be doing this either face-to-face or at a distance. It can be done via the spoken word or via sign or symbol (the most obvious case here is the use of chat rooms on the internet). This may sound a bit obvious, but as soon as we begin to think about conversation we can see it is a sophisticated activity that we often take for granted. Here we will start by listing some important qualities. (Added: 24-Mar-2003 Hits: 535 )

The Art of Communicating - by Hal Warfield
Breaking down communication into "bites". Ways to improve communication. (Added: 28-Feb-2002 Hits: 827 )

Untangling Communication - by Dale H. Emery
Do you ever wonder why communication sometimes gets so tangled? In this article, I describe a model of how communication works, and show how to use the model to untangle communications, and to keep them from getting tangled in the first place. (Added: 25-Jun-2003 Hits: 624 )

To Meet or Not to Meet…What are the Questions? - by Susan Friedmann
Meetings can be a total waste of time or a powerful and productive communication tool that solve problems, stimulate ideas, promote team spirit and generate action. The results lie totally in how they are run. (Added: 24-Apr-2004 Hits: 348 )

Beware the Bermuda Communication Triangle - by Joan Lloyd, C.S.P.
Many managers tell me that they welcome employee complaints and have an open door policy, which is fine as a general practice. But where they capsize is when they unwittingly step into the conflict too soon, without following some simple guidelines. (Added: 4-Dec-2002 Hits: 520 )

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Related Categories:

Anger Management
Coaching
Communication
Conflict

Pages Updated On: 20-Oct-2008 - 22:35:26





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