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Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Listening: Improve your listening skills from these hints, tips and listening skill suggestions.

Articles:

Listening skills for managers - by Julia Chanteray, Management-Resources
A guide to effective listening techniques for managers. The advice here will help managers work more effectively with their staff and understand more about other people's needs (Added: 4-Aug-2002 Hits: 596 )

Are You Being Heard? - by Rhoberta Shaler, PhD
Make sure you're being heard... techniques for effective communication. (Added: 29-Apr-2001 Hits: 504 )

Ivy Sea Online: Deep listening skills that express your highest intentions - by Ivy Sea
Common understanding decrees that hearing and listening are two different activities and abilities. Hearing requires functioning ears. Listening, on the other hand, requires comprehension, minimal distraction and a release from your opinions while the other person(s) is speaking. And then there%u2019s deep listening. (Added: 7-May-2001 Hits: 464 )

Listening Skills - Using Your Face - by CASAA
Many people are familiar with the scene of the child standing in front of dad, just bursting to tell him what happened in school that day. Unfortunately, dad has the paper in front of his face and even when he drops the paper down half-way, it is visibly apparent that he is not really listening. A student solved the problem of getting dad to listen from behind his protective paper wall. Her solution was to say, Move your face, dad, when I'm talking to you.'' This simple solution will force even the poorest listener to adopt effective listening skills because it captures the essence of good listening. (Added: 21-Apr-2003 Hits: 663 )

Listen Up! Enhancing Our Listening Skills - HealthQuest - by NA
Have you ever thought about how important listening can be? Just consider that we spend 80 percent of our waking hours communicating, and over 45 percent of that time listening to others - spouses, children, friends, co-workers, and acquaintances. (Added: 16-Apr-2002 Hits: 662 )

Tips on Listening (Editor's Pick) - by Larry Nadig
Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us. (Added: 3-Dec-2000 Hits: 884 )

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Communication

Pages Updated On: 28-Jan-2008 - 18:26:07





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