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Communication is a KEY element of customer service and dealing with difficult customers.
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Top : Communication : Non-Verbal Communication : Page 2: Learn about how we communicate non-verbally and the importance of non-verbal communication signals.

Articles:

Meta-analyses of gender effects on conversational interruption: who, what.. - by na
(RESEARCH) One of the most widely contested areas of gender and language is whether men interrupt their conversation partners more often than do women (e.g., see Aries, 1996; Crawford, 1995; Tannen, 1983, 1994). Zimmerman and West (Zimmerman & West, 1975; West & Zimmerman, 1983) were among the first researchers to investigate the topic by observing casual conversation between same and mixed-gender pairs (Added: 11-Jan-2002 Hits: 302 )

The Significance of Body Proxemics - by NA
A fascinating area in the nonverbal world of body language is that of spatial relationships, or proxemics, the study of man's appreciation and use of space. As a species, man is highly territorial but we are rarely aware of it unless our space is somehow violated (Added: 11-Jan-2002 Hits: 630 )

The NONVERBAL DICTIONARY of GESTURES, SIGNS & BODY LANGUAGE CUES - by NA
The NONVERBAL DICTIONARY of GESTURES, SIGNS & BODY LANGUAGE CUES (Added: 11-Jan-2002 Hits: 560 )

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Related Categories:

Anger Management
Coaching
Communication
Conflict
Consulting

Pages Updated On: 28-Jan-2008 - 18:26:07





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