The Customer Service Zone & Help Center
Main Menu Customer Service
Main Page
New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.

Articles:

Violence And The Power Of Words - by Robert Hetrick
Have you been hurt by violent words? Most of us have. When verbally assaulted, we recoil, and sometimes, we counter attack. We perceive the attack as coming from outside ourselves. But, in truth, the attack also comes from within. It comes from the meanings we add to the speaker's words (Added: 25-Feb-2001 Hits: 491 )

Communicating with Credibility - by Christine Zust
Credibility. How do you get it? More importantly, how do you keep it? Gaining credibility takes years to achieve, and maintaining it is a lifetime goal for any leader. One wrong move can erase in an instant many years of hard work. Communicating with credibility is an art form, one which you can master by using a few simple guidelines. (Added: 21-Apr-2001 Hits: 378 )

Using Positive Language To Change The Way People See You - by Robert Bacal
In this article we are going to be looking at ways you can communicate in a more positive way that is more likely to elicit cooperation rather than argument or confrontation (Added: 20-Nov-2000 Hits: 1464 )

Creativity, thinking and listening - by Nick Heap
Listening to others is often the most effective thing you can do to develop their thinking and creativity (Added: 28-Nov-2000 Hits: 779 )

The Seven Principles of Intentional Communication - by Jan Pedersen
Intentional Communication can be defined as speaking and listening for results. The speaker controls the outcome of the conversation, and these seven principles help you see the link between the way in which you communicate and the result you get as feedback. (Added: 19-Mar-2001 Hits: 518 )

The Meaning of Your Communication Is Its Effect - by Daniel Robin
In communicating with other people, what matters more: what we intend to convey, or the actual response we get? Who is responsible for your communication? The meaning of our communication is not what we think it means. It is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. (Added: 5-Aug-2002 Hits: 787 )

Categories:

Business Communication (17)
Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Delivering Bad News (9)
Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.

Interpersonal Communication (8)
Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.

Listening (5)
The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.

Non-Verbal Communication (6)
A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.

Next 6

Pages Updated On: 20-Oct-2008 - 22:35:26





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information

| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy