Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Communication : Page 2: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.
Articles:
Dealing With Hostile Bait Or How Not To Get Your Buttons Pushed- by Robert Bacal
When dealing with verbal abuse or hostility from clients, it is important to be able to avoid responding to the "bait" that is placed before you. Not only is that important, but it is also important to know exactly what you can say, when you are subject to attacks.
(Added:
14-Nov-2000
Hits:
540
)
Using Positive Language To Change The Way People See You- by Robert Bacal
In this article we are going to be looking at ways you can communicate in a more positive way that is more likely to elicit cooperation rather than argument or confrontation
(Added:
20-Nov-2000
Hits:
1756
)
Business Spirit Journal Online - Truth or Consequences - Steve Whiteford- by Steve Whiteford
When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges.
(Added:
4-Sep-2003
Hits:
348
)
Identifying Subtle Verbal Abuse Helpcard- by Robert Bacal
Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types.
(Added:
6-May-2003
Hits:
700
)
Violence And The Power Of Words- by Robert Hetrick
Have you been hurt by violent words? Most of us have. When verbally assaulted, we recoil, and sometimes, we counter attack. We perceive the attack as coming from outside ourselves. But, in truth, the attack also comes from within. It comes from the meanings we add to the speaker's words
(Added:
25-Feb-2001
Hits:
688
)
Creativity, thinking and listening- by Nick Heap
Listening to others is often the most effective thing you can do to develop their thinking and creativity
(Added:
28-Nov-2000
Hits:
1499
)
Categories:
Business Communication(17) Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.
Delivering Bad News(9) Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.
Interpersonal Communication(9) Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.
Listening(5) The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.
Non-Verbal Communication(7)new A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.
