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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Page 2: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.

Articles:

Dealing With Hostile Bait Or How Not To Get Your Buttons Pushed - by Robert Bacal
When dealing with verbal abuse or hostility from clients, it is important to be able to avoid responding to the "bait" that is placed before you. Not only is that important, but it is also important to know exactly what you can say, when you are subject to attacks. (Added: 14-Nov-2000 Hits: 354 )

Not Just the Facts Ma'am - by Daniel Robin
There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion. (Added: 5-Aug-2002 Hits: 234 )

Giving and Receiving Feedback - by Phil Rich
Feedback is a type of communication that we give or get. Sometimes, feedback is called "criticism," but this seriously limits its meaning. (Added: 25-Feb-2001 Hits: 605 )

Business Spirit Journal Online - Truth or Consequences - Steve Whiteford - by Steve Whiteford
When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges. (Added: 4-Sep-2003 Hits: 149 )

Perfect Delays - by Judy Jernudd
"Winning communicators don't strive for perfection, they strive for connection." Enjoy these five tips to help you become a better communicator! (Added: 27-Mar-2002 Hits: 302 )

The Meaning of Your Communication Is Its Effect - by Daniel Robin
In communicating with other people, what matters more: what we intend to convey, or the actual response we get? Who is responsible for your communication? The meaning of our communication is not what we think it means. It is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. (Added: 5-Aug-2002 Hits: 689 )

Categories:

Business Communication (20)
Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Delivering Bad News (10)
Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.

Interpersonal Communication (8)
Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.

Listening (8)
The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.

Non-Verbal Communication (9)
A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.

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Pages Updated On: 28-Jan-2008 - 18:26:07





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