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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Page 3: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.

Articles:

Rapport: the Link to Gaining Cooperation - by Daniel Robin
Rapport is the condition of being in sync, in tune, on the same wavelength. I’ve heard it said that with enough rapport, anything is possible; without rapport, practically nothing is possible. In business, rapport is needed to coordinate action and exchange information. Rapport is at the foundation of all our relationships. Ironically, most business decisions are based on rapport, not on technical merit or the best idea. (Added: 5-Aug-2002 Hits: 281 )

Creativity, thinking and listening - by Nick Heap
Listening to others is often the most effective thing you can do to develop their thinking and creativity (Added: 28-Nov-2000 Hits: 731 )

Tips and Techniques: The Communications Audit - by PRSA
The communication audit - what it does, how to do it, what it costs, and why it should be an essential part of your internal and external communication plans and programs. (Added: 24-Oct-2003 Hits: 815 )

Identifying Communication Syles For Business Success - by Susan Pilgram
Whether it's a face-to-face meeting or an overseas transmission, communication is a complex process that requires constant attention so that intended messages are sent and received. Inadequate communication is the source of conflict and misunderstanding. It interferes with productivity and profitability (Added: 19-Mar-2001 Hits: 496 )

Concept Attainment - by n a
"Concept Attainment" is a simple group learning technique that helps you achieve a consistent understanding of important concepts and ideas. It is particularly powerful where team members’ judgment plays a large role in how they respond or make decisions and where consistency is important across your teams. (Added: 22-Mar-2006 Hits: 152 )

Violence And The Power Of Words - by Robert Hetrick
Have you been hurt by violent words? Most of us have. When verbally assaulted, we recoil, and sometimes, we counter attack. We perceive the attack as coming from outside ourselves. But, in truth, the attack also comes from within. It comes from the meanings we add to the speaker's words (Added: 25-Feb-2001 Hits: 425 )

Categories:

Business Communication (20)
Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Delivering Bad News (10)
Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.

Interpersonal Communication (8)
Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.

Listening (8)
The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.

Non-Verbal Communication (9)
A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.

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Pages Updated On: 28-Jan-2008 - 18:26:07





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