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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Page 4: Learn new communication skills, written, verbal, and discover new ideas about non-verbal communication, non-violent communication and how the way you communicate affects your relationships at home and work.

Articles:

Getting Heard By Your Boss - by Robert Bacal
Like landing a plane, getting heard is all in the approach. Set it up properly and you get a smooth landing. Mess up the approach and it doesn't work very well. First, some general principles to help you get heard (Added: 17-Oct-2000 Hits: 595 )

Business Spirit Journal Online - Truth or Consequences - Steve Whiteford - by Steve Whiteford
When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges. (Added: 4-Sep-2003 Hits: 247 )

Knowledge is Power ... So, keep your mouth closed to keep it from getting away! - by Edward B. Toupin
Did you ever wonder why it seems that communications is lacking within a corporate culture? It is a frustrating situation that appears to halt productivity. Realize that lack of information doesn't necessarily mean "lack of information." (Added: 20-Aug-2003 Hits: 465 )

Concept Attainment - by n a
"Concept Attainment" is a simple group learning technique that helps you achieve a consistent understanding of important concepts and ideas. It is particularly powerful where team members’ judgment plays a large role in how they respond or make decisions and where consistency is important across your teams. (Added: 22-Mar-2006 Hits: 220 )

Categories:

Business Communication (17)
Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Delivering Bad News (9)
Learn techniques you can use when having to deliver bad news. Develop your ability to use tact and sensitivity in tough communication situations.

Interpersonal Communication (8)
Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.

Listening (5)
The ability to listen and prove to the other person that you are REALLY listening is critical to building effective work and personal relationships. Improve your listening skills from these hints, tips and listening skill suggestions.

Non-Verbal Communication (6)
A very popular topic, you can learn how non-verbal communication (voice tone, proxemics, gestures, etc) alter the communication process. Learn to make sense of non-verbals.

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Pages Updated On: 20-Oct-2008 - 22:35:26





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