Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Complaint Handling: Things don't always go smoothly and customers complain, sometimes for good reason, and sometimes for no reason. Learn how to handle complaints professionally and smoothly to increase customer loyalty and retention.
Articles:
Complaint Handling - Avoid Damaging Admissions- by myra golden
There are certain things complaint handlers should not say to complaining customers for fear of reprisal. This article discusses words and phrases to avoid.
(Added:
7-Dec-2004
Hits:
1049
)
Never Trust A Silent Customer- by Sean D'Souza
Well there is no such thing as a silent customer. This article states, quite correctly in my mind, that it is better to deal with customers face-to-face to learn if they have any complaints. Read the article for other valuable information on how to deal with customer complaints.
(Added:
11-Dec-2004
Hits:
676
)
Customer Complaints -- Degress of Losing- by david peterson
The following 5 golden rules will help you become great at solving complaints. The first two are easy, the next three take skill:
(Added:
23-Feb-2006
Hits:
1335
)
Dealing With Difficult Customers And Complaints- by Abb
business has them whether it is the customer who tries on every item in the store but leaves with nothing or the one who insisted you overcharged but doesn't have receipt to prove it. However, there are techniques to avoid unpleasant situations when dealing with difficult customers, as we will show you
(Added:
8-Dec-2004
Hits:
1199
)
Transforming Complaints into Customer Loyalty- by n a
A successful salesperson is one who is genuinely interested in what their customer is thinking as well as saying. Try to encourage feedback from your customer to discover what he or she is thinking about your product or service.
(Added:
23-Feb-2006
Hits:
1280
)
How To Handle Customer Complaints- by Clearlybusiness
This artile is devoted to providing advice regarding the handling of customer complaints. The article points out the fact that when one lodges a complaint, it provides the organization with an opportunity to ensure that other customers do not experience the same breakdown in the product or service. Various stages of the problem solving procedure are also discussed.
pop
(Added:
8-Dec-2004
Hits:
3233
)
