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Top : Complaint Handling: Things don't always go smoothly and customers complain, sometimes for good reason, and sometimes for no reason. Learn how to handle complaints professionally and smoothly to increase customer loyalty and retention.

Articles:

Customer Complaints -- Degress of Losing - by david peterson
The following 5 golden rules will help you become great at solving complaints. The first two are easy, the next three take skill: (Added: 23-Feb-2006 Hits: 501 )

Handling Customer Complaints - by Alyice Edrich
Small companies must tackle customer complaints with a different manner than large corporations. In this article, you will find advice for small business regarding handling customer complaints. Apparently there are tips that an e-business should keep in mind and other tips applicable to store-front businesses. (Added: 7-Dec-2004 Hits: 920 )

Using Customer Complaints to Your Advantage - by Tony Parinello
pThis article advises that you start a a customer user group for your business, and of course pay attention to what your user group tells you. What better way to tell your customers that you stand behind your products and services, and that you take complaints seriously? You'll want to read this article for more of the author's advice for using customer complaints to your advantage. (Added: 8-Dec-2004 Hits: 1661 )

Counting the cost of complaints - Part two - by Stuart Lauchlan
Let's start by stating up front that there is no single 'right' approach to complaints management strategies. The appropriate approach depends on the type of product or service in question, the character of the consumers, the distinctive characteristics of the industry sector and the extent and nature of regulatory oversight. (Added: 26-Jul-2007 Hits: 220 )

Complaint Handling is Easy - Just Make it Memorable - by Colin Marvell
This article is an excellent strategy for handling customer complaints. Enclosed are ten very valuable tips for employing this strategy. See how they will add value to your organization's strategy for customer complaints management. pop (Added: 7-Dec-2004 Hits: 3101 )

Customer Complaints and Types of Customers - by Allen F. Wysocki, Karl W. Kepner, and Michelle W. Glasser
An interesting article identifying the types of customers and their typical behaviours and expectations when they make a complaint. If you are interested in providing good customer service, see what it is that your customer expects from you when they make a complaint. (Added: 8-Dec-2004 Hits: 1628 )

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Recovering When Things Go Wrong

Pages Updated On: 23-Jan-2009 - 14:16:02





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