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Top : Complaint Handling : Page 2: Things don't always go smoothly and customers complain, sometimes for good reason, and sometimes for no reason. Learn how to handle complaints professionally and smoothly to increase customer loyalty and retention.
Articles:Transforming Complaints into Customer Loyalty - by n aA successful salesperson is one who is genuinely interested in what their customer is thinking as well as saying. Try to encourage feedback from your customer to discover what he or she is thinking about your product or service. (Added: 23-Feb-2006 Hits: 716 ) Effective Complaint Handling - by Office of the Ombudsman, Hong Kong This is an exerpt of the handbook from the Office of the Ombudsman in Hong Kong. The handbook was written to facilitate the growth of a culture geared towards handling complaints effectly. The article covers the how-tos of devising a complaint handling system, pop (Added: 8-Dec-2004 Hits: 1372 ) How To Handle Customer Complaints - by Clearlybusiness This artile is devoted to providing advice regarding the handling of customer complaints. The article points out the fact that when one lodges a complaint, it provides the organization with an opportunity to ensure that other customers do not experience the same breakdown in the product or service. Various stages of the problem solving procedure are also discussed. pop (Added: 8-Dec-2004 Hits: 2274 ) All the Rage - by Chris Penttila Angry consumers are using the internet to get revenge. How can you keep them happy? As the old saying goes: Don't get mad, get even. And when today's consumers get mad, they get even--online. The internet has given consumers a quick, easy way to vent about companies. Just ask Target, which saw sites such as BanTarget.org pop up when it banned the Salvation Army from collecting donations outside its stores. Or Microsoft, which has blogs, message boards and websites that follow its every move. (Added: 27-Jun-2005 Hits: 323 ) Predetermine Solutions To Customer Complaints - by myra golden A discussion of the merits of setting complaint resolution standards within your corporation. There are times to offer a refund or offer to replace the product. Learn more about these standards. (Added: 7-Dec-2004 Hits: 513 ) Make It Easy For Customers To Complain - by Steven Howard Read this article to determine why it is that you should make it easy for your customers to complain. It is true that customers who take the time to complain are customers who care. This article serves as a reminder that complaining customers are more aware of the service they receive when they express dissatisfaction than any other time. (Added: 9-Dec-2004 Hits: 717 ) Related Categories:
Recovering When Things Go Wrong Pages Updated On:
28-Jan-2008
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18:26:07
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