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Top : Complaint Handling : Page 3: Things don't always go smoothly and customers complain, sometimes for good reason, and sometimes for no reason. Learn how to handle complaints professionally and smoothly to increase customer loyalty and retention.
Articles:Your best customer is on the verge of exploding because of an error. Don't get stressed - by Chip BellThere's nothing worse than having to own up to a customer that you screwed upan employee lost an order, a supplier backed out on you at the last minute, your network crashed or maybe the customer just doesn't understand one of your policies. But regardless of who caused the error, it's time for you to go out there with humble airs and say two of the most feared words in the English language: "I'm sorry." (Added: 18-Jul-2005 Hits: 513 ) Complaints, Customer Service and Journalism - by Scot M. Libin Other industries have discovered the cost-efficiency and importance of customer service. The news business has borrowed so many concepts from other fields, from outsourcing to downsizing. If the public servants who take our taxes and license us to drive can act as though they appreciate our business, maybe it's time we public-service journalists decide that respecting our customers doesn't constitute a compromise. (Added: 23-Feb-2006 Hits: 575 ) Complaint Handling is Easy - Just Make it Memorable - by Colin Marvell This article is an excellent strategy for handling customer complaints. Enclosed are ten very valuable tips for employing this strategy. See how they will add value to your organization's strategy for customer complaints management. pop (Added: 7-Dec-2004 Hits: 2987 ) What do angry customers really want from me? - by Robert Bacal If you want to turn around angry customers you need to know what they want from you, even if you can't provide it all. Here's an explanation about the psychology of angry customers. (Added: 17-Oct-2006 Hits: 808 ) How To Profit From Customer Complaints - by Kevin Lawrence Complaining customers are a scary proposition for many professionals, but the complaint situation represents an opportunity, not a problem, in most cases. If you deal with a person's concerns respectfully and helpfully, your effort and consideration will almost always be appreciated, and former complainers will walk away feeling happy and valued. (Added: 10-Feb-2006 Hits: 799 ) Wonderful Customer Complaints - by Bob Popyk This article has appeared in Furniture World Magazine. The title, I suppose is a reflection of the notion is that a customer who complains is more valuable to a business than a customer who is not satisfied, but does not complain. Therefore not giving your business the chance to redeem itself. Listed within are some of the things a customer with complaints wants. Read for yourself that it is not always about being recompensated. (Added: 8-Dec-2004 Hits: 885 ) Related Categories:
Recovering When Things Go Wrong Pages Updated On:
20-Oct-2008
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