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Top : Complaint Handling : Page 4: Things don't always go smoothly and customers complain, sometimes for good reason, and sometimes for no reason. Learn how to handle complaints professionally and smoothly to increase customer loyalty and retention.

Articles:

Product Liability Complaints - by Myra Golden
Frontline customer service representatives are the greatest influence in keeping product complaints from becoming product claims. There are four things you must know about handling product liability complaints. You need to log all complaints, get complete information from the customer, route the complaints appropriately, and resolve the complaint immediately. Look for the details within this article. It is a must read for those of you concerned with customer service. (Added: 7-Dec-2004 Hits: 424 )

Customer Complaints -- Degress of Losing - by david peterson
The following 5 golden rules will help you become great at solving complaints. The first two are easy, the next three take skill: (Added: 23-Feb-2006 Hits: 486 )

Handling Customer Complaints - by Alyice Edrich
Small companies must tackle customer complaints with a different manner than large corporations. In this article, you will find advice for small business regarding handling customer complaints. Apparently there are tips that an e-business should keep in mind and other tips applicable to store-front businesses. (Added: 7-Dec-2004 Hits: 905 )

Transforming Complaints into Customer Loyalty - by n a
A successful salesperson is one who is genuinely interested in what their customer is thinking as well as saying. Try to encourage feedback from your customer to discover what he or she is thinking about your product or service. (Added: 23-Feb-2006 Hits: 915 )

All the Rage - by Chris Penttila
Angry consumers are using the internet to get revenge. How can you keep them happy? As the old saying goes: Don't get mad, get even. And when today's consumers get mad, they get even--online. The internet has given consumers a quick, easy way to vent about companies. Just ask Target, which saw sites such as BanTarget.org pop up when it banned the Salvation Army from collecting donations outside its stores. Or Microsoft, which has blogs, message boards and websites that follow its every move. (Added: 27-Jun-2005 Hits: 426 )

Retaining Customers by Handling Complaints - by Zetocha, Dale
Fairly lengthy article on the subject of complain handling. Outlines importance, provides tips and suggestions, and includes a quick self-assessment quiz. (Added: 30-Nov-2004 Hits: 1019 )

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