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Top : Conflict: Improve you ability to deal with conflict more effectively from these free conflict resources.
Articles:
The Gentle Art of Confrontation- by Daniel Robin
Process improvement approach to dealing with conflicts: confront people in ways that they can hear and understand the substance of what you are saying (so they actually listen). By building a workplace based on agreements, you’ll get more trust, openness, and honesty so that when things go wrong, "confrontation" is no longer necessary. These proven techniques show you how to prevent patterns of defensiveness and increase workplace collaboration.
(Added:
10-Mar-2003
Hits:
457
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Apology in Mediation: Sorry To Say, It’s Much Overrated- by Jeff Kichaven
A simple apology—without admission of liability or fault—can go far to ease tension and promote goodwill in a mediation or negotiation setting. Although rarely used and often misconstrued, when done appropriately and sincerely, they can help effectuate fast, fair settlements.
(Added:
24-Mar-2006
Hits:
320
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Manager must deal with former peer like any other employee- by Joan Lloyd
I am a manager in a non-profit organization with seven employees reporting to me. I’ve been in this position for two years and I think I’m doing a pretty good job. I used to be in the department I am supervising and when I got promoted everyone except one person seemed thrilled.
She wanted the job and feels that she is more qualified. She has been snippy and acts superior to me and ignores some of my requests. I have tried everything I can think of. What do I do?
(Added:
13-Aug-2001
Hits:
271
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When to Engage, When Not to Engage- by Daniel Robin
Ever notice that with some people you can sit and rationally discuss how differently you see things, and nobody gets hurt? Yet, with others, the small stuff quickly becomes big stuff. What makes the difference? When you think back on the successful disagreements you've had in your life (the ones that ended without loss of hair or dignity, or that actually led to a creative solution), what do they have in common? Because conflict is such a "growth industry," healthy workplace relationships are as essential as they are unusual. This article will highlight tools to help us decide when to dive in and when to observe, detach, or carefully step around the "hornet's nest."
(Added:
10-Mar-2003
Hits:
284
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Problem Analysis Worksheet- by Gary K. Clabaugh & Edward G. Rozycki
A handy problem analysis worksheet that can be used for thinking through negotiation, problem-solving, and conflict management
(Added:
17-Nov-2003
Hits:
478
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Top 17 things to do if you are being bullied at work- by Ruth Hadikin
Have you been a target of workplace bullying?
The following steps show you how to reclaim your personal power and live a bully-free life.
(Added:
12-Apr-2002
Hits:
349
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