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Top : Conflict: Improve you ability to deal with conflict more effectively from these free conflict resources.
Articles:
Conflict Management- by Daniel Eckstein
This article features a questionnaire exploring different ways that couples approach conflict. Five animals-shark. owl, fox. turtle, and teddy bear -are used to represent different conflict management styles characterized by a combination of high ( or low) personal goals and high (or low) relationship goals
(Added:
11-Sep-2001
Hits:
291
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When Logic Just Doesn't Work- by Jeff Kichaven
Sometimes during mediation, progress and negotiations are stalled due to one of the parties inability to act, a type of client paralysis. Mediation tactics, such as the “magical paradox” technique, can be used to help overcome this paralysis.
(Added:
24-Mar-2006
Hits:
228
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Manager must deal with former peer like any other employee- by Joan Lloyd
I am a manager in a non-profit organization with seven employees reporting to me. I’ve been in this position for two years and I think I’m doing a pretty good job. I used to be in the department I am supervising and when I got promoted everyone except one person seemed thrilled.
She wanted the job and feels that she is more qualified. She has been snippy and acts superior to me and ignores some of my requests. I have tried everything I can think of. What do I do?
(Added:
13-Aug-2001
Hits:
278
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Good managers coach employees to handle peer-to-peer issues themselves- by Joan Lloyd, CSP
There is a Communications Triangle in most organizations. Once a relationship sails into this danger zone, there’s no guarantee it will ever come back. Ironically, many managers enter the Triangle because they think it’s the right thing to do and they have no idea that the relationship could capsize.
(Added:
3-Oct-2001
Hits:
287
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Apology in Mediation: Sorry To Say, It’s Much Overrated- by Jeff Kichaven
A simple apology—without admission of liability or fault—can go far to ease tension and promote goodwill in a mediation or negotiation setting. Although rarely used and often misconstrued, when done appropriately and sincerely, they can help effectuate fast, fair settlements.
(Added:
24-Mar-2006
Hits:
330
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Conflict And Cooperation At Work- by Robert Bacal
In this article, we are going to look at some important elements of conflict, how it escalates over time, and suggest a few general strategies for dealing with it.
(Added:
17-Oct-2000
Hits:
272
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