Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Conflict : Page 2: Improve you ability to deal with conflict more effectively from these free conflict resources.
Articles:
A Recipe for Peace- by Douglas E. Noll
Pride is one of the great causes of conflict. It is not just the usual over-exaggerated sense of self, but also involves strong identification with a group. Read about the one way to transform conflicts based on pride and group identification.
(Added:
24-Mar-2006
Hits:
294
)
The Other Side- by Alex Duhovney
During mediations, I often attempt to put myself into the shoes of the people I try to bring to common ground and imagine what I would have done in their place.
(Added:
24-Mar-2006
Hits:
204
)
Has Turf Guarding Become an Olympic Sport? Managing Workplace Conflict- by Mary Rau-Foster
Turf guarding, the protection of perceived personal power, status and responsibility, is a covert part of every workplace environment and creates a great deal of conflict.
(Added:
10-Mar-2003
Hits:
390
)
Heat and Humidity in Motown: The Role Of Physical Environment- by Douglas E. Noll
One of the simplest peacemaking techniques I teach is to change the environment. If you are in an argument or conflict with someone, try moving somewhere else. Taking a walk or finding a secluded space can work wonders. First, the time it takes to get to the space slows down the escalation process. Second, moving to a new space symbolically permits a new start to the process.
(Added:
24-Mar-2006
Hits:
316
)
Turning Opposition to Understanding Through Akido- by Daniel Robin
Communication is like a dance ... when it works, there's a blending and cooperation that requires awareness and skill. Fortunately, only one partner needs to be skilled (though it takes lots less work when both are).
(Added:
11-May-2001
Hits:
366
)