The Customer Service Zone & Help Center



Top : Conflict : Page 2: Improve you ability to deal with conflict more effectively from these free conflict resources.

Articles:

Dealing With Angry Employees - Tips For Managers - by Robert Bacal
Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose on an everyday level. Managers play a critical role in determining which of these results will come about. (Added: 14-Oct-2000 Hits: 179 )


Avoid Conflicts With Preparation - by Debra Atlas
When a problem erupts between employees, how can you turn a difficult situation around quickly? A close friend, owner of a large and successful chain of furniture stores, recently faced that same challenge. (Added: 25-Mar-2002 Hits: 238 )


Heat and Humidity in Motown: The Role Of Physical Environment - by Douglas E. Noll
One of the simplest peacemaking techniques I teach is to change the environment. If you are in an argument or conflict with someone, try moving somewhere else. Taking a walk or finding a secluded space can work wonders. First, the time it takes to get to the space slows down the escalation process. Second, moving to a new space symbolically permits a new start to the process. (Added: 24-Mar-2006 Hits: 67 )


Conflict Styles & Styles Matrix - by NA
There are two major concerns in a conflict. The first concern is achieving your personal goals. You are in conflict because you have a goal that conflicts with another personís goal. You goal may be highly important to you, or it may be of little importance. The second concern is keeping a good working relationship with the other person. You may need to work effectively with the person in the future. How important your personal goals are to you and how important the relationship is to you affects how you act in a conflict. Given these two concerns, five styles of managing conflicts can be identified. Includes quick questionnaire (Added: 13-Oct-2003 Hits: 213 )


The Other Side - by Alex Duhovney
During mediations, I often attempt to put myself into the shoes of the people I try to bring to common ground and imagine what I would have done in their place. (Added: 24-Mar-2006 Hits: 59 )


A Recipe for Peace - by Douglas E. Noll
Pride is one of the great causes of conflict. It is not just the usual over-exaggerated sense of self, but also involves strong identification with a group. Read about the one way to transform conflicts based on pride and group identification. (Added: 24-Mar-2006 Hits: 144 )


Related Categories:

Anger Management
Communication
Customer Service
Human Resources

Pages Updated On: 28-Jan-2008 - 18:26:07





Unless otherwise indicated all material on this site is copyright 2004-2007. Reproduction in any form, printed or electronic is expressely forbidden.

Contact Information


| Bacal & Associates | 722 St. Isidore Rd | Casselman, Ontario, Canada, K0A 1M0 |
| Phone: (613) 764-0241 | Email: ceo@work911.com |
Site built by hypertext.ca
Our Privacy Policy