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Top : Creating A Customer Service Culture: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.
Articles:
Revitalizing Your Customer Service Culture - 12 Steps to Keeping Customers- by Robert Moran
Even though the economy demands that we hold on to our customers, most businesses lose them every day because of bad service. Smart executives know that customer service development is an on-going process, not just a training event. If your goal is an excellent customer service culture throughout the organization, the following 12-step process will generate desired results.
(Added:
24-Oct-2002
Hits:
1653
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How Did You Do In 2004?- by David Saxby
This article not only provides tips for improving customer service, it also provides great questions for you to ask yourself if you want an honest look at your company's customer service skills. Read this article for some useful customer service information.
(Added:
17-Jan-2005
Hits:
349
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Eight Keys to Creating a Customer Service Culture- by Peggy Morrow
In this excerpt from Customer Service -- the Key to Your Competitive Edge, author Peggy Morrow provides guidelines and examples to assist you in creating a customer-service culture.
(Added:
10-Apr-2006
Hits:
1990
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Dorothy Lane Loves Its Customers- by Scott Kirsner
Do you love your best customers so much that you'll fire your lousy customers? Dorothy Lane Markets does. Here's a cutting-edge lesson in service and loyalty from a gutsy grocer in Dayton, Ohio. See how this grocer realized the benefit of loyal customers versus those customers dropping by because of advertised specials.
(Added:
2-Mar-2005
Hits:
2572
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How to Lap the Competition- by Anni Layne Rodgers
The companies that break away from the pack in the next economy will focus almost obsessively on customer service, says author Charles L. Fred. Deliver on your promises, and consumers will reward you handsomely. Here's how.
(Added:
7-Mar-2005
Hits:
524
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New Rules: Why Values Beat Value- by Alan M. Webber
What do your customers really want? In an interview, Ryan Mathews, coauthor of the forthcoming book "The Myth of Excellence," offers some surprising answers. Forget the lowest price or the biggest discount. Show a little respect -- and tell the truth.
(Added:
7-Mar-2005
Hits:
622
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