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Top : Creating A Customer Service Culture: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.
Articles:How Roberts Trucking Company Rules the Road - by Chuck SalterThe company's success is really as much about customers as computers. What do Oprah Winfrey, James Cameron, and President Clinton have in common? They've all used Roberts Express. Oprah needed lighting equipment - pronto - when she decided to film her show in the Texas town where she was battling cattle ranchers in court. Cameron needed equipment on the set of Titanic in Nova Scotia. The White House needed its Christmas cards. (Added: 8-Mar-2005 Hits: 237 ) 10 Rules for Great Customer Service | Sales - by n a Negative buying experiences are almost always linked to shoddy customer service. These days it's rare to find good customer support, even though most businesses claim that they put people first. (Added: 7-Mar-2006 Hits: 516 ) What is the single most destructive action related to a customer service culture? - by Robert Bacal If you are a leader or manager in your organization and want to create a customer oriented service culture, and have trouble, here's the first place to look. Yourself. (Added: 24-Oct-2006 Hits: 860 ) SEVEN BARRIERS TO BECOMING CUSTOMER-FOCUSED - by Sonia Cottrell Learn what you don't need to do to create a customer centred organization. All too many organizations make the common mistakes listed within this article. Therefore, their reputation for customer service is non-existant. Read the seven barriers to becoming customer-focus. Are you thinking short-term approaches? (Added: 7-Dec-2004 Hits: 898 ) Dorothy Lane Loves Its Customers - by Scott Kirsner Do you love your best customers so much that you'll fire your lousy customers? Dorothy Lane Markets does. Here's a cutting-edge lesson in service and loyalty from a gutsy grocer in Dayton, Ohio. See how this grocer realized the benefit of loyal customers versus those customers dropping by because of advertised specials. (Added: 2-Mar-2005 Hits: 1163 ) Balancing Customer Service And Tradition - by Anni Layne Today, customers dictate the how, when, and where of business. Companies that don't alter their structure and mindset to serve their customers accordingly will no doubt lose those people quickly, and forever. At the same time, total disavowal and destruction of tradition could do even more damage by compromising a company's precious brand and image.Today, customers dictate the how, when, and where of business. Companies that don't alter their structure and mindset to serve their customers accordingly will no doubt lose those people quickly, and forever. At the same time, total disavowal and destruction of tradition could do even more damage by compromising a company's precious brand and image. (Added: 8-Mar-2005 Hits: 254 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
23-Jan-2009
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