Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Creating A Customer Service Culture: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.
Articles:
Internal Branding- by Derek Stockley
The process of branding is created by great customer service. And internal branding is really key to providing good customer service. Read this discussion on how internal branding and customer service depend upon each other.
(Added:
4-May-2006
Hits:
429
)
Does Every Company Need a Customer Strategy?- by Don Peppers and Martha Rogers, Ph.D.
Does Every Company Need a Customer Strategy? Read the answers to this question and learn more about gaining a competive advantage through process redesign and increasing product scope. And you'll want to see the authors' definition of customer intimacy and how that can be equated to customer service.
(Added:
7-Dec-2004
Hits:
456
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Happy Employees, Happy Customers- by Thomas Wailgum
If you truly value your customers, then don't forget to tend to the care and feeding of your employees servicing them. Because simply installing a new customer-facing system won't improve the customer experience if employees aren't adequately trained to use the new system—remember, make them happy. And if you don't show your employees you care, then they probably won't care about the customer experience either
(Added:
12-Jul-2005
Hits:
700
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The Ritz Puts on Stand-Up Meetings- by Cathy Olofson
The Ritz-Carlton chain is the only hotel company to receive the coveted Malcolm Baldrige National Quality Award. Here's a look at methods they use to guide their success.
(Added:
20-Mar-2005
Hits:
878
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Customer Service and the Pursuit of Happiness- by n a
Does happiness at work matter? Most of your life is spent going to work, being at work, going from work, thinking about work, and talking about work after work. If you work in customer service, and are not happy with your job, you have the wrong job. You should find the calling that makes you happy. When you are happy at work, you%u2019ll never have to work another day.
(Added:
2-Jun-2006
Hits:
385
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8 Service Sins That Can Drive Customers Away- by David Saxby
Read this article for examples of service sins that can be driving your customers away from your business to your competitors'. Did you know that the number 1 sin is apathy? Not your customer's apathy, but apathy demonstrated by your customer service representatives -- that is all of the people who work in your company!
(Added:
17-Jan-2005
Hits:
1210
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