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Top : Creating A Customer Service Culture: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.

Articles:

Eight Keys to Creating a Customer Service Culture - by Peggy Morrow
In this excerpt from Customer Service -- the Key to Your Competitive Edge, author Peggy Morrow provides guidelines and examples to assist you in creating a customer-service culture. (Added: 10-Apr-2006 Hits: 1335 )

Customer Service: The New Viral Marketing - by Melinda Krueger
IF YOU'RE LOOKING FOR A great viral marketing idea, perhaps you need look no further than the humble, under-funded customer service department, and the extremely un-sexy transactional e-mails that support them. Time and again the E-mail Diva sees overlooked opportunities to make a real difference in a customer's view of a company--a view that is shared with a host of friends, colleagues and acquaintances--virally, if you will. A few examples: (Added: 2-Jun-2006 Hits: 144 )

How does employee compensation affect customer service culture? - by Robert Bacal
Employee compensation, rewards and salary can affect your ability to create a customer service oriented culture in your company. Learn the importance of employee rewards with respect to customer service and culture. (Added: 24-Oct-2006 Hits: 99 )

SEVEN BARRIERS TO BECOMING CUSTOMER-FOCUSED - by Sonia Cottrell
Learn what you don't need to do to create a customer centred organization. All too many organizations make the common mistakes listed within this article. Therefore, their reputation for customer service is non-existant. Read the seven barriers to becoming customer-focus. Are you thinking short-term approaches? (Added: 7-Dec-2004 Hits: 599 )

8 Service Sins That Can Drive Customers Away - by David Saxby
Read this article for examples of service sins that can be driving your customers away from your business to your competitors'. Did you know that the number 1 sin is apathy? Not your customer's apathy, but apathy demonstrated by your customer service representatives -- that is all of the people who work in your company! (Added: 17-Jan-2005 Hits: 872 )

Revitalizing Your Customer Service Culture - 12 Steps to Keeping Customers - by Robert Moran
Even though the economy demands that we hold on to our customers, most businesses lose them every day because of bad service. Smart executives know that customer service development is an on-going process, not just a training event. If your goal is an excellent customer service culture throughout the organization, the following 12-step process will generate desired results. (Added: 24-Oct-2002 Hits: 1026 )

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Best Practices In Customer Service
Communication
Customer Service
Customer Service - Call Centers

Pages Updated On: 20-Oct-2008 - 22:35:26





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