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Top : Creating A Customer Service Culture: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.
Articles:
Free Team Building Exercises- by n a
Use these team building exercises to help your staff become customer service experts. One exercise will increase awareness of the importance of living up to your customer service standards.
(Added:
5-May-2006
Hits:
1281
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Creating a Culture of Customer Service: Ireland Report- by Richard Ireland
The representatives from both Inova and Baptist agree: In today's women's health market, nearly everyone does obstetrics, breast care programs are ubiquitous and patient education is a must. What differentiates successful programs from those that fail is often quite simple.
It's a matter of the heart, Adams explains. When it comes to customers' personal wellbeing or that of their loved ones, people want more than just technical know-how. They want someone who knows them on a personal level. They want relationships.
(Added:
26-Nov-2004
Hits:
1174
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Revitalizing Your Customer Service Culture - 12 Steps to Keeping Customers- by Robert Moran
Even though the economy demands that we hold on to our customers, most businesses lose them every day because of bad service. Smart executives know that customer service development is an on-going process, not just a training event. If your goal is an excellent customer service culture throughout the organization, the following 12-step process will generate desired results.
(Added:
24-Oct-2002
Hits:
1664
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If You Aren't Measuring It, How Can You Be Managing It?- by David Saxby
In order to provide great customer service, you must be able to measure client satisfaction. How do you measure your clients' satisfaction. This article provides some tips for doing so. Such as how to set customer service standards.
(Added:
17-Jan-2005
Hits:
494
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60-Second Guide to Establishing Great Customer Service- by n a
Every once in awhile it pays to sit back and take stock of how you're running your business. Is the accounting software still the best for the job? Is the phone system meeting your needs?
(Added:
7-Mar-2006
Hits:
518
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Developing Customer Rapport- by n/a
Included in this article are some hints about developing customer rapport. Great customer rapport means your customers will experience excellent customer service.
(Added:
17-Jan-2005
Hits:
536
)
