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Top : Creating A Customer Service Culture : Page 2: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.
Articles:Does Every Company Need a Customer Strategy? - by Don Peppers and Martha Rogers, Ph.D.Does Every Company Need a Customer Strategy? Read the answers to this question and learn more about gaining a competive advantage through process redesign and increasing product scope. And you'll want to see the authors' definition of customer intimacy and how that can be equated to customer service. (Added: 7-Dec-2004 Hits: 252 ) Eight Keys to Creating a Customer Service Culture - by Peggy Morrow In this excerpt from Customer Service -- the Key to Your Competitive Edge, author Peggy Morrow provides guidelines and examples to assist you in creating a customer-service culture. (Added: 10-Apr-2006 Hits: 1113 ) Dorothy Lane Loves Its Customers - by Scott Kirsner Do you love your best customers so much that you'll fire your lousy customers? Dorothy Lane Markets does. Here's a cutting-edge lesson in service and loyalty from a gutsy grocer in Dayton, Ohio. See how this grocer realized the benefit of loyal customers versus those customers dropping by because of advertised specials. (Added: 2-Mar-2005 Hits: 320 ) Revitalizing Your Customer Service Culture - by na Even though the economy demands that we hold on to our customers, most businesses lose them every day because of bad service. Smart executives know that customer service development is an on-going process, not just a training event. If your goal is an excellent customer service culture throughout the organization, the following 12-step process will generate desired results. (Added: 26-Nov-2004 Hits: 788 ) How to Succeed With Customers - by Ginger Conlon Thirty years of TQM, customer service initiatives, and CRM, and customer satisfaction levels are still mediocre. At the recent Better Management Live conference two industry pundits revealed how to create a customer strategy that stands out. Yahoo's leadership coach, Tim Sanders, who conducted extensive research into what makes businesspeople successful, revealed the four key areas that translate to what he defines as the Likeability Factor: friendliness, relevance, empathy, and realness. (Added: 1-Jun-2005 Hits: 343 ) Customer Service Tips From Two Top Retailers - by Susan Ward Canadian Retailers Sleep Country and Sears Canada share their customer service tips. See how implementing their tips in your company can improve your customer relationships. See how important it is to have people talking about your service rather than your product. (Added: 9-Feb-2006 Hits: 116 ) Related Categories:
Best Practices In Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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