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Top : Creating A Customer Service Culture : Page 2: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.
Articles:
Eight Keys to Creating a Customer Service Culture- by Peggy Morrow
Author Peggy Morrow offers guidelines and examples to assist you in creating a customer service culture in this excerpt from Customer Service -- the Key to Your Competitive Edge .
(Added:
26-Nov-2004
Hits:
968
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Owning the Relationship - How Empowering CSRs Improves the Customer Experience- by Paula Gamonal
how do you respond to the increased competition without spending a fortune? Take a hard look at your customer service processes, and most specifically, with the ownership of that process. Your customer service representatives may be under-equipped to excel, or even play fairly.
The Customer Service Rep, or CSR, has a very vital role in your possiblities of success. Unfortunately, most companies stack the deck against their CSR's success rates by giving them very little control of the customer relationship.
(Added:
15-Feb-2005
Hits:
495
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Creating a Culture of Customer Service: Ireland Report- by Richard Ireland
The representatives from both Inova and Baptist agree: In today's women's health market, nearly everyone does obstetrics, breast care programs are ubiquitous and patient education is a must. What differentiates successful programs from those that fail is often quite simple.
It's a matter of the heart, Adams explains. When it comes to customers' personal wellbeing or that of their loved ones, people want more than just technical know-how. They want someone who knows them on a personal level. They want relationships.
(Added:
26-Nov-2004
Hits:
1173
)
Eight Keys to Creating a Customer Service Culture- by Peggy Morrow
Author Peggy Morrow offers guidelines and examples to assist you in creating a customer service culture in this excerpt from Customer Service -- the Key to Your Competitive Edge.
(Added:
22-Jan-2006
Hits:
729
)
Customer Service and the Pursuit of Happiness- by n a
Does happiness at work matter? Most of your life is spent going to work, being at work, going from work, thinking about work, and talking about work after work. If you work in customer service, and are not happy with your job, you have the wrong job. You should find the calling that makes you happy. When you are happy at work, you%u2019ll never have to work another day.
(Added:
2-Jun-2006
Hits:
394
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60-Second Guide to Establishing Great Customer Service- by n a
Every once in awhile it pays to sit back and take stock of how you're running your business. Is the accounting software still the best for the job? Is the phone system meeting your needs?
(Added:
7-Mar-2006
Hits:
517
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