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Top : Creating A Customer Service Culture : Page 3: How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.

Articles:

New Rules: Why Values Beat Value - by Alan M. Webber
What do your customers really want? In an interview, Ryan Mathews, coauthor of the forthcoming book "The Myth of Excellence," offers some surprising answers. Forget the lowest price or the biggest discount. Show a little respect -- and tell the truth. (Added: 7-Mar-2005 Hits: 543 )

Creating Customer Service Dynamos - by Paul Levesque
With these smart tips, you can turn your employees into customer service pros. (Added: 25-May-2006 Hits: 174 )

What is a customer service culture? - by Robert Bacal
Great customer service doesn't happen accidentally. It comes from creating a customer service culture in the organization. Here's a starting point. (Added: 24-Oct-2006 Hits: 797 )

Free Team Building Exercises - by n a
Use these team building exercises to help your staff become customer service experts. One exercise will increase awareness of the importance of living up to your customer service standards. (Added: 5-May-2006 Hits: 1023 )

Does Every Company Need a Customer Strategy? - by Don Peppers and Martha Rogers, Ph.D.
Does Every Company Need a Customer Strategy? Read the answers to this question and learn more about gaining a competive advantage through process redesign and increasing product scope. And you'll want to see the authors' definition of customer intimacy and how that can be equated to customer service. (Added: 7-Dec-2004 Hits: 339 )

What is the single most destructive action related to a customer service culture? - by Robert Bacal
If you are a leader or manager in your organization and want to create a customer oriented service culture, and have trouble, here's the first place to look. Yourself. (Added: 24-Oct-2006 Hits: 831 )

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Best Practices In Customer Service
Communication
Customer Service
Customer Service - Call Centers

Pages Updated On: 20-Oct-2008 - 22:35:26





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