Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Loyalty and Retention Strategies: It's much less costly to generate customer loyalty and RETAIN customers than to spend marketing money to attract new customers. Here you'll find discussions of approaches to customer retention and customer loyalty.
Articles:
Do You Know What Your Customers Really Think Of You?- by Kevin Lawrence
Each time you lose a potential or existing customer, or fail to obtain a referral, there's a reason why. You may not know it, but it exists. That's why getting plenty of feedback from your clients is critical. These people have answers to many important questions, and your success depends upon their approval of and happiness with your performance.
(Added:
13-Feb-2006
Hits:
282
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Customer Service Guide- by Government of Canada Recommended Excellent handbook and guide on improving customer service and creating a customer service culture. From the Government of Canada.
(Added:
20-Jul-2007
Hits:
663
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9 Tools for Building Customer Loyalty- by Sean Lyden
If you own a homebased business, one of your biggest challenges can be generating repeat business from customers. Here are some cost-effective ways to follow up with customers so they keep coming back to do business with you.
(Added:
25-May-2006
Hits:
637
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Customer Service Hangs Up- by Washington Post
Sprint Nextel is disconnecting service to about 1,000 subscribers who call customer service excessively, company spokeswoman Roni Singleton said. The terminated contracts represent a tiny fraction of Sprint's 53 million subscribers, and it's the first time the Reston company has used the measure.
(Added:
13-Jul-2007
Hits:
341
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Top 12 Ways You Can Over-Deliver Value To Your Clients- by Kevin Lawrence
Many business owners ask themselves how to over-deliver and thereby, ensuring high levels of customer retention and referrals? Here's twevle answers to that always present question, in the form of a "Top 12 Ways You Can Over-Deliver Value To Your Clients" list:
(Added:
13-Feb-2006
Hits:
867
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When Happy Customers Walk Away - The satisfaction-loyalty disconnection- by na
There is a frightening disconnect between measured satisfaction and customer loyalty. For many years, senior living managers have performed customer satisfaction surveys to measure how happy various customers and consumers are with their communities. These surveys have taken many forms, but the results have been remarkably similar - customers and consumers seem quite satisfied, or happy. Another fact, however, is that satisfied customers are not predictably loyal
(Added:
22-Jan-2006
Hits:
690
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