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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Loyalty and Retention Strategies : Page 3: It's much less costly to generate customer loyalty and RETAIN customers than to spend marketing money to attract new customers. Here you'll find discussions of approaches to customer retention and customer loyalty.

Articles:

9 Tools for Building Customer Loyalty - by Sean Lyden
If you own a homebased business, one of your biggest challenges can be generating repeat business from customers. Here are some cost-effective ways to follow up with customers so they keep coming back to do business with you. (Added: 25-May-2006 Hits: 332 )

Ten Steps to Generate Endless Referrals - by Kevin Lawrence
Here are some business building ideas to help you start off on the right foot. If you implement these strategies, your efforts will be rewarded - with an endless stream of customers & profits. (Added: 13-Feb-2006 Hits: 297 )

Customer Service Guide - by Government of Canada
Recommended Excellent handbook and guide on improving customer service and creating a customer service culture. From the Government of Canada. (Added: 20-Jul-2007 Hits: 389 )

Ascent Of Loyalty: Why Trust Really Matters > November 2001 - by Jim Taylor and Scott Dinsdale
So if you're a business-technology executive wondering how the heck you're going to help your company make it through the current turbulence, you'd better know this: A strong market position these days requires a stable, loyal body of customers. Rather than committing too many resources to attracting newer, more-costly, and less-stable customers, smart companies will turn their attention to their best customers. And the most fundamental concept to reinforce with those customers? Build on a foundation of trust. (Added: 16-Jun-2005 Hits: 350 )

Customer Service Hangs Up - by Washington Post
Sprint Nextel is disconnecting service to about 1,000 subscribers who call customer service excessively, company spokeswoman Roni Singleton said. The terminated contracts represent a tiny fraction of Sprint's 53 million subscribers, and it's the first time the Reston company has used the measure. (Added: 13-Jul-2007 Hits: 178 )

Do You Know What Your Customers Really Think Of You? - by Kevin Lawrence
Each time you lose a potential or existing customer, or fail to obtain a referral, there's a reason why. You may not know it, but it exists. That's why getting plenty of feedback from your clients is critical. These people have answers to many important questions, and your success depends upon their approval of and happiness with your performance. (Added: 13-Feb-2006 Hits: 189 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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