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New For 2008

Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Loyalty and Retention Strategies : Page 4: It's much less costly to generate customer loyalty and RETAIN customers than to spend marketing money to attract new customers. Here you'll find discussions of approaches to customer retention and customer loyalty.

Articles:

Why Customers Leave - by Kevin Lawrence
The main reason why people stop doing business with others has been identified. Studies show that 68% of customers leave because they feel they are being treated indifferently, not because of a "bad" experience, poor quality products, or better pricing somewhere else. That's why it's so important to be sure your clients feel valued and appreciated. (Added: 10-Feb-2006 Hits: 495 )

Top 12 Ways You Can Over-Deliver Value To Your Clients - by Kevin Lawrence
Many business owners ask themselves how to over-deliver and thereby, ensuring high levels of customer retention and referrals? Here's twevle answers to that always present question, in the form of a "Top 12 Ways You Can Over-Deliver Value To Your Clients" list: (Added: 13-Feb-2006 Hits: 460 )

How Does Your Garden Grow? - by Kirsten Osolind
To help your customers grow, become a catalyzing agent. Share leads, forge profitable partnerships among them, and actively demonstrate concern for their interests. Here are three tips for aspiring customer-horticulturists: (Added: 12-Jul-2005 Hits: 440 )

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Pages Updated On: 20-Oct-2008 - 22:35:26





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