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Top : Customer Satisfaction Issues and Strategies: Customer satisfaction is the key to customer loyalty and retention. Here you will find tips, hints, techniques, etc to increase customer satisfaction and evaluate your customers' levels of satisfaction.
Articles:The 6 Most Overlooked Customer Touch Points - by Eric KrellThink the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience (Added: 30-May-2005 Hits: 461 ) Customer Satisfaction Through Design, Manufacturing And Supply Networks - by Chakravarty, Amiya K., Kumar K. Ravi Innovations in technology and management practices have produced a distinct paradigm shift since the days of Henry Ford. The cornerstone of competition has been cost-minimization and affordability, to increase product sales. Operational strategies have primarily been based on ways to lower cost structures. The key tactics towards this goal have been pursuing scale economies, high vertical integration, and high product standardization. (Added: 1-Feb-2006 Hits: 165 ) 5 Steps to Getting the Fees You Know You Deserve - by John Doerr Is price competition driving your rates down to the point that you can no longer be profitable? If you follow these five steps to provide value before, during, and after the sales process, you will get the fees you know you deserve. (Added: 24-May-2006 Hits: 255 ) Keep Customers Happy - by Lisa Picarille One of the best ways for a company to increase customer satisfaction is to make sure there is a thorough understanding throughout the organization of what customers really want, then use that information to follow up with actions, solutions, and resolutions. It will be the difference between good business and bad. (Added: 27-May-2005 Hits: 823 ) Delving into the Mystery of Customer Satisfaction: A Toyota for the Retail Market? - Knowledge@Wharton - by n a It started out as an academic puzzle of sorts. The researchers already knew that in the airline industry, customers and employees revere Southwest Airlines. With computers, Dell stands out as superior in customer satisfaction. And Toyota remains the company to emulate in the automobile industry. But when it comes to the retail industry, what company sets the standards for customer and employee satisfaction? (Added: 30-Mar-2006 Hits: 314 ) Getting to " Very Satisfied" - by Fast Company Lewis and Brzykcy, fortysomething sisters with otherwise normal lives as a training consultant and a management consultant, respectively, in suburban Illinois, decided to channel their own mounting dissatisfaction as customers into a full-flung survey of almost 500 retailers. At home-improvement stores, gas stations, and fast-food restaurants, the sisters shopped, spent money, and took careful notes. And after a three-month, admittedly unscientific $5,000 spree, the duo came to this sad conclusion: Only 3% of their store visits had left them "very satisfied." (Added: 22-Jun-2005 Hits: 653 ) Related Categories:
CRM Customer Relationship Management Pages Updated On:
20-Oct-2008
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