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Free Small Business Resource Center - Our newest site aimed at those operating, owning or thinking of starting a small business. Great articles, resources, tutorials and more. All Free

You may also want to visit: The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Customer Satisfaction Issues and Strategies : Page 3: Customer satisfaction is the key to customer loyalty and retention. Here you will find tips, hints, techniques, etc to increase customer satisfaction and evaluate your customers' levels of satisfaction.

Articles:

Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. - by Paul Greenberg
True loyalty is rarely attainable, so set your sights on something within reach: satisfaction. (Added: 12-Jun-2005 Hits: 503 )

Handling Customer Complaints - by Tom Reeher
This article will help your organization make customer complaints more visible, thus ensuring a higher quality of customer satisfaction. Learn what your organization should do to this end. Also learn how to implement this process. (Added: 15-Feb-2006 Hits: 556 )

Customer Experience Management vs. Customer Relationship Management - by Leigh Duncan
Whether you agree or disagree with the perceptions of CRM or the assertions about CEM, there's good news: Support for broad strategy and integrated customer experience planning is growing. Operational environments are maturing. Organizations are becoming more open to customer-centric transformation. (Added: 1-Feb-2006 Hits: 450 )

Four Factors That Distinguish Services Marketing | MarketingProfs.com - by Cynthia Coldren
Understanding the characteristics of services can provide a unique opportunity for services producers to improve business success by rethinking their pricing models and packaging options, improving production processes and client participation, enhancing customer focus, and building employee relationship skills. (Added: 1-Feb-2006 Hits: 319 )

What Is The Customer Expectation Paradox? - by Robert Bacal
The customer expectation paradox refers to the situation where customer expectations about the quality of customer service have increased, while the actually quality of customer service companies deliver has worsened. (Added: 21-Oct-2006 Hits: 140 )

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Related Categories:

CRM Customer Relationship Management
Communicating With Customers
Creating A Customer Service Culture
Customer Loyalty and Retention Strategies

Pages Updated On: 20-Oct-2008 - 22:35:26





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