Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:
Customer Satisfaction - Quotes- by Richard Feinberg, Phd.
There are at least 703 quotable quotes with regards to customer service in this document. This is an interesting read. There is plenty of insight and aspects of customer satisfaction that you may not have thought about yet. See if your mission statement perfectly defines your dedication to customer service.
(Added:
3-Nov-2004
Hits:
843
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Customer Service Tips: Serving Your Customers Without Burnout- by Molly Gordon
Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.
If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.
(Added:
8-Jan-2010
Hits:
94
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But Wait, You Promised- by Charles Fishman
Every company wants to delight its customers. Don't you spend most of your day delighted?
(Added:
21-Apr-2001
Hits:
318
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Leading For Customer Loyalty- by Gary Heil, Tom Parker , Rick Tate
This article is an exerpt from the book titled 'Leadership And The Customer Revolution'. The premise is that today, the customer really is in control of your business because of their constantly shifting definition of value. You'll be interested enough in this exerpt to purchase the book.
(Added:
3-Nov-2004
Hits:
325
)
Good Customer Service Is More Than Good P.R.- by Patricia Fripp
In the throes and stresses of our workday lives, we sometimes forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer -- but everyone he or she knows as well. After all, word of mouth works both for or against you.
(Added:
13-Mar-2001
Hits:
322
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The Role Of Questions In Customer Service- by Donna Siegal
This article is a description of a good basic question technique that will allow employees to provide excellent customer service. If you are interested in improving the way that you or your employees gather problem-solving information from clients, you will find this article beneficial.
(Added:
2-Nov-2004
Hits:
435
)
Categories:
Suggested Books(10) Suggested books to help improve customer service
