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Top : Customer Service: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:Do You Know Your Customers? - by BRETT J. PINEGARAccording to this article there are four analysis methods you should employ to determine who your customers are. And knowing who your best customers are is crucial for a successful business. They are as follows: customer life-cycle analysis, descriptive customer segmentation, customer interaction analysis, and customer ability/lifetime value analysis. For more details that you shouldn't miss, see the full article. (Added: 2-Nov-2004 Hits: 480 ) “We Can’t Forecast Our Business!” - by R. Michael Donovan ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan article entitled “We Can’t Forecast Our Business!” is a statement he has heard countless times in over 25 years in consulting. Donovan contends that most companies are doing forecasting without the right tools, proper training, a defined process and the necessary information to support good forecasting. As a result, the consequence is a significant and unfavorable impact on overall business performance. (Added: 23-May-2001 Hits: 74 ) How To Recognize Your Customers And Keep Them - by Judi Lewis Any company that stays in business knows how important it is to solve problems and resolve customer complaints. After all, it's part of what is known as customer service. This article documents five tips for resolving customer problems. Taken together they add up to excellent customer service. You won't want to miss the good advice within. (Added: 3-Nov-2004 Hits: 883 ) Who Coined the Phrase The Customer Is Always Right? - by Robert Bacal The customer is always right? This is the dumbest most destructive supposed principle of customer service, misleading companies and people. So who's the villain? Who came up with it? (Added: 23-Oct-2006 Hits: 290 ) Handling Criticism with Honesty and Grace - by Kare Anderson How can you respond to another's criticism with honesty and grace and actually gain new insights about yourself and the other person in the process? (Added: 15-Oct-2002 Hits: 554 ) Is Customer Loyalty Dead - by John Engelhardt In many different ways I%u2019m often asked the following question %u201CBecause of increased competition, competitive alternatives and pricing pressures isn%u2019t loyalty dead?%u201D Statistics seem to bear it out. The Harvard Business Review reports that the average U.S. Corporation loses one-half their customer every five years and that these rates in fact stunts corporate growth up to 35 percent. (Added: 13-Mar-2001 Hits: 151 ) Categories:
Pages Updated On:
23-Jan-2009
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