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Top : Customer Service: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:Success Built On A Smile - by Vincent TseCustomers' behaviour should be tracked and acknowledged. Customer interaction points in the order cycle should also be critically identified and reviewed and interaction processes refined in a way that adapts to varying customer expectations. Staff should develop service and teamwork concepts. Meanwhile, to sustain programme effectiveness in service excellence, establishing appropriate measures and recognising service performance is a must. (Added: 9-Dec-2004 Hits: 299 ) What Makes the Customer Experience? - by n/a The is a discussion of the best practices to follow to ensure a great customer service experience for each client. Among the recommendations are: involve the entire enterprise, and be obsessive. Read the article for more details and more best practices that should be adopted in your corporation. (Added: 2-Nov-2004 Hits: 406 ) CRM 101: The Essentials to e-Customer Relationship Management - by Grace Chan Customer Relationship Management, commonly known in the business realm as CRM, is a booming industry that large consulting firms are tapping into (especially during the current economic downturn), offering their high-cost services to any company who can afford them. Does that leave the smaller businesses to ruin without a consulting firm's expertise? (Added: 6-Mar-2002 Hits: 85 ) Customer Service - Exclusive Customer Clubs - by Muneer Mohamed See how companies investing in the exclusive customer club concept enjoy the benefits of customer loyality. Learn how and why customers remain loyal when they belong to a company's elite customer club. (Added: 3-Nov-2004 Hits: 119 ) Customer Responsiveness - by Donna Siegal Reponsiveness is a key element to excellent customer service. A major complaint from customers is a lack of information from vendors. Learn the five keys of implmenting customer responsiveness in your company. Do you know how best to understand your client's needs? You'll learn how by reading this article. (Added: 2-Nov-2004 Hits: 334 ) Keeping Customers For Life . . .29 Proven Solutions - by Arnold Sanow, MBA, CSP If you follow these guidelines on a consistent basis you will find that all your meetings and transactions will be positive, memorable and special --- And --- customers will seek you out, stay with you and tell everyone about you. (Added: 13-Dec-2004 Hits: 464 ) Categories:
Pages Updated On:
28-Jan-2008
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18:26:07
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