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• Defusing Hostile Customers Workbook
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• Perfect Phrases For Customer Service
•Free customer service tips and techniques and customer service scripts
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Customer Service Discussion List
Customer Service Library Online
• Most Recently Added Customer Service Resources
• Most Popular/Viewed Customer Service Resources
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Top : Customer Service: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:Creating Customer Loyalty: The Customer Loyalty Grid - by Brian WardWhat makes a loyal customer? One who speaks loudly and with fervor about your organization, telling others how you have made a real and positive difference in their lives? In a word...expectations. But meeting or exceeding customer expectations is not as simple as it first appears. For a start, many of your customers or prospective customers are not sure what they should expect, and many will not tell you because they expect you to know...after all, you're the expert at what YOU do, and you can't expect the customer to know as much about that as you. (Added: 2-Nov-2004 Hits: 168 ) Dealing with difficult customers - setting up guidelines for employees - by Shellie Wilson Brief suggestions for those wanting to set up employee guidelines for dealing with difficult and angry customers (Added: 14-Jun-2004 Hits: 215 ) Customer Service For The Affluent - by Donna Siegal Yes, the rich are different according to the author of this article. That is, they expect different things as a result of giving their business to one establishment over another. This article presents several reasons why affluent customers expect a special level of customer service and how a business interested in catering to those special needs might go about ensuring the affluent client's satisfaction. (Added: 2-Nov-2004 Hits: 215 ) What Customers Really Want - by Donna Siegal This is a in-depth discussion regarding what customers want and need from customer service representatives in order to stay loyal to a company's product. The author maintains that there are three basic principles to keep in mind. They are: satisfy a customer's basic need, stick to the customer's agenda, and meet or exceed the customer's expectations. How to apply these principles is fully discussed within. (Added: 2-Nov-2004 Hits: 367 ) How To Recognize Your Customers And Keep Them - by Judi Lewis Any company that stays in business knows how important it is to solve problems and resolve customer complaints. After all, it's part of what is known as customer service. This article documents five tips for resolving customer problems. Taken together they add up to excellent customer service. You won't want to miss the good advice within. (Added: 3-Nov-2004 Hits: 724 ) Who Coined the Phrase The Customer Is Always Right? - by Robert Bacal The customer is always right? This is the dumbest most destructive supposed principle of customer service, misleading companies and people. So who's the villain? Who came up with it? (Added: 23-Oct-2006 Hits: 99 ) Categories:
Pages Updated On:
20-Oct-2008
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