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Top : Customer Service : Page 2: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:Loyal Customers Are A Breed - by Jeffery GitomerThere are many ways that loyal customers are created. This article provides innovative ways of gaining and maintaining loyal customers who remain delighted with your customer service. Getting business for your customers and prospects and giving proactive service are just two of the suggested within this article. Read more to learn more about customer service and customer loyalty. (Added: 2-Nov-2004 Hits: 93 ) Italian Cuisine and Astronomy: Manage the Customer's Experience - by Mark Sanborn A very short article in which the author remembers a memorable dining-out experience. It was not memorable for the good or ambience -- although both were fine. It was the exceptional customer service provided by his wait person that prompted the writing of this little article. See what he classifies as outstanding customer service. (Added: 13-Dec-2004 Hits: 157 ) Building a World-Class Customer Process - November 1997 - by Ivy McLemore Controllers are in a perfect position to help their organizations achieve maximum financial benefits throughout the customer cycle — and be perceived as valuable business partners. (Added: 21-Apr-2001 Hits: 134 ) Customer Satisfaction - Quotes - by Richard Feinberg, Phd. There are at least 703 quotable quotes with regards to customer service in this document. This is an interesting read. There is plenty of insight and aspects of customer satisfaction that you may not have thought about yet. See if your mission statement perfectly defines your dedication to customer service. (Added: 3-Nov-2004 Hits: 501 ) Good Customer Service: It All Starts with Attitude - by na A decent article that covers a lot of bases in terms of customer service, including attitude, responding on the phone, internal customers, etc. (Added: 10-Jul-2007 Hits: 163 ) Customer Service Doesn't Cut It Anymore - by Roger H. Humley The bottom line of this article is that any business that figures out what their customer wants and then provides can win at business. This articles lists the key characteristics that a customer needs to experience in order to stay loyal and increase profits. The following charactertics are discussed in detail: tangibles, reliabilty, responsiveness, assurance, and empathy. (Added: 2-Nov-2004 Hits: 160 ) Categories:
Pages Updated On:
28-Jan-2008
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18:26:07
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