Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service : Page 2: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:
Customer Service Tips: Serving Your Customers Without Burnout- by Molly Gordon
Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.
If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.
(Added:
8-Jan-2010
Hits:
120
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The Problem Customer (Part 4)...Newsletter - WJSchroer Company- by WJ Schroer
In this fourth installment of our article on the Problem Customer, we pick up our story at the end of the three Rs. That is, three principles for dealing with a customer when the Library or staff of the Library have made an error. These R%u2019s include Recognition, Recovery and Redress. You want to make sure that in your library, when either the library makes an error or a staff member does, your 3Rs kick in to help create problem resolution and build loyal customers. In case you came in late you may wonder why during a discussion of the %u201CProblem Customer%u201D we are talking about errors made by the Library. In dissecting the genesis of %u201Cproblem customers%u201D we find they often evolve from one or more incidents of poor customer service that were subsequently handled badly. The point? If you can eliminate customer service problems...or at least be able to recover from the errors you do make, you will minimize the opportunity for Customers with Problems to evolve into Problem Customers.
(Added:
14-Dec-2004
Hits:
439
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Commitment: The Missing Element In Service Quality Strategies- by Elliott D. Brown
This study proves that a higher employee satisfaction is directly related to a higher customer satisfaction. In other words: employee loyalty equals customer loyalty. Read this report for full details and an in-depth dicussion of the many businesses and services studied.
(Added:
3-Nov-2004
Hits:
311
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But Wait, You Promised- by Charles Fishman
Every company wants to delight its customers. Don't you spend most of your day delighted?
(Added:
21-Apr-2001
Hits:
337
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Who Coined the Phrase The Customer Is Always Right?- by Robert Bacal
The customer is always right? This is the dumbest most destructive supposed principle of customer service, misleading companies and people. So who's the villain? Who came up with it?
(Added:
23-Oct-2006
Hits:
625
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Are You Driving Your Customers to Your Competitors?- by Angela Wu
If your customers contact you via e-mails, there are some essentials rules and procedures that you should follow to maintain your reputation for prompt and caring service. This article offers such advice. Learn how to be more effective about dealing with e-mail inquiries and customer complaints so that your customer service is not compromised.
(Added:
3-Nov-2004
Hits:
255
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Suggested Books(10) Suggested books to help improve customer service
