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Top : Customer Service : Page 3: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:Power-Up Article - Dis-Un-Empowerment - by Scott SimmermanAn article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 192 ) Commitment: The Missing Element In Service Quality Strategies - by Elliott D. Brown This study proves that a higher employee satisfaction is directly related to a higher customer satisfaction. In other words: employee loyalty equals customer loyalty. Read this report for full details and an in-depth dicussion of the many businesses and services studied. (Added: 3-Nov-2004 Hits: 257 ) Customer Loyalty - by Amy Sutton This is a discussion of customer loyalty programs and how they facilitate customer loyalty. The author has coined the phrase "loyalty cycle" and delves into the cycle by talking about a repurchase loop. Several examples of corporations using customer loyalty programs are discussed. Among them are Enterprise Rent-A-Car and Dell Computers. (Added: 2-Nov-2004 Hits: 138 ) Are You Driving Your Customers to Your Competitors? - by Angela Wu If your customers contact you via e-mails, there are some essentials rules and procedures that you should follow to maintain your reputation for prompt and caring service. This article offers such advice. Learn how to be more effective about dealing with e-mail inquiries and customer complaints so that your customer service is not compromised. (Added: 3-Nov-2004 Hits: 132 ) Dealing with Powerful Customers - by Robert W. Bradford Often, when the topic of specialty and commodity behavior is discussed, people feel that it doesn’t apply to their industry. This feeling comes from a perception that customers in some industries demand benefits that are typical of a specialty product - high value added, strong customer support, high levels of service and quality, added features, etc. - while also demanding the lowest price. Is this a specialty customer or a commodity customer? How can this situation arise - and how can you manage it? (Added: 14-Nov-2004 Hits: 169 ) CUSTOMER SERVICE 101 - by Growthassociates If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 665 ) Categories:
Pages Updated On:
20-Oct-2008
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