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Top : Customer Service : Page 4: Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele.
Articles:Customer Responsiveness - by Donna SiegalReponsiveness is a key element to excellent customer service. A major complaint from customers is a lack of information from vendors. Learn the five keys of implmenting customer responsiveness in your company. Do you know how best to understand your client's needs? You'll learn how by reading this article. (Added: 2-Nov-2004 Hits: 797 ) Why Customer Service Seminars Don't Work / Carol Verret Consulting and Training / Oct 2000 - by Hotel Online Without the comprehensive support and reinforcement system, customer service seminars don%u2019t work in the long term. The comprehensive system works in so far as there is commitment on the part of senior management to providing superior levels of customer service as the best sales tool to retain clients. Customer service seminars that stand-alone are expensive in that they do not provide an investment for the long term without the above elements to perpetuate the intent. (Added: 30-Nov-2004 Hits: 113 ) Leading For Customer Loyalty - by Gary Heil, Tom Parker , Rick Tate This article is an exerpt from the book titled 'Leadership And The Customer Revolution'. The premise is that today, the customer really is in control of your business because of their constantly shifting definition of value. You'll be interested enough in this exerpt to purchase the book. (Added: 3-Nov-2004 Hits: 198 ) Prometheon: Don`t Let Your Systems Drive Your Customers Crazy! - by Ron Kaufman Customers are often left frustrated by a company's smooth-running and standardized, but inflexible policies. Does your company "run like clockwork?" Are your accountants pleased with how smoothly everything moves along? Are your managers content with how customers are managed throughout your system? (Added: 13-Mar-2001 Hits: 155 ) “We Can’t Forecast Our Business!” - by R. Michael Donovan ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan article entitled “We Can’t Forecast Our Business!” is a statement he has heard countless times in over 25 years in consulting. Donovan contends that most companies are doing forecasting without the right tools, proper training, a defined process and the necessary information to support good forecasting. As a result, the consequence is a significant and unfavorable impact on overall business performance. (Added: 23-May-2001 Hits: 71 ) What Your Customers Know About Fixing Your Organization that You Don't - by n/a If you are not convinced that the customer is always right this article --What Your Customers Know About Fixing Your Organization that You Don't -- will change your point of view. This is a good arguement simply stated that in order to provide customer service, ask your customers how they define customer service. (Added: 15-Nov-2004 Hits: 189 ) Categories:
Pages Updated On:
20-Oct-2008
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22:35:26
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