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Top : Customer Service - Airline Industry: Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline attendents, or pilots, you'll find information about airline customer service, and how to improve it here.
Articles:IS| New Web Altitude for Alaska Airlines - by Samuel GreengardAlaska Airlines has embarked on programs that improve service and its relationships with customers and employees while boosting performance and cutting costs. It has made embracing the Internet and using it to maximum advantage a priority. Alaska Airlines began using the Internet in 1995, established an e-commerce division in 1999, and was the first U.S. carrier to offer ticket purchase online. A multidisciplinary team identifies and develops Internet business opportunities. The company introduces online services for customers and employees in phases, based on potential gains. (Added: 9-Dec-2004 Hits: 464 ) Secrets of Superior Customer Service Airlines - by Gregory P. Smith Article explains how Singapore International Airlines achieves what some call the best airline customer service in the world. (Added: 5-Dec-2004 Hits: 983 ) Customer Service : Airline Discontent Soars - by Kitty Bean Yancey Airline performance, food and service are in a tailspin -- worse than they've ever been -- according to a survey of 5,277 frequent fliers and travel professionals out yesterday. Today's fliers are "the uncomfortable served the inedible by the indifferent," wrote one participant in the online Zagat air travel survey. Ratings for every surveyed U.S. airline were down. The survey of frequent fliers has been done every three or four years since 1990 by publishers of the Zagat dining and travel guides. (Added: 23-Jan-2006 Hits: 850 ) Zagat Survey Finds Airline Industry Customers Unhappy - by n a The company questioned 5,277 regular travellers and travel professionals about their air travel experiences during the past year and results show that most expressed disappointment. (Added: 30-Mar-2006 Hits: 340 ) How Does Singapore Airlines Fly So High - by Ron Kaufman Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. This article details how they do it year after year. (Added: 9-Dec-2004 Hits: 917 ) Airline industry needs to back IT - by Daniel Thomas There is an airline industry-wide need to embrace technology to improve customer service is the theme for this article. The industry should move together to implement high-tech solutions to improve customer service for such processes as issuing airline tickets and boarding passes. See if you agree to the need for the whole industry to beef up their use of technology. (Added: 10-Dec-2004 Hits: 696 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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