Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Airline Industry: Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline attendents, or pilots, you'll find information about airline customer service, and how to improve it here.
Articles:
IS| New Web Altitude for Alaska Airlines- by Samuel Greengard
Alaska Airlines has embarked on programs that improve service and its relationships with customers and employees while boosting performance and cutting costs. It has made embracing the Internet and using it to maximum advantage a priority. Alaska Airlines began using the Internet in 1995, established an e-commerce division in 1999, and was the first U.S. carrier to offer ticket purchase online. A multidisciplinary team identifies and develops Internet business opportunities. The company introduces online services for customers and employees in phases, based on potential gains.
(Added:
9-Dec-2004
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1084
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Secrets of Superior Customer Service Airlines- by Gregory P. Smith
Article explains how Singapore International Airlines achieves what some call the best airline customer service in the world.
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(Added:
5-Dec-2004
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Planes, Trains, and Automobiles- by Lisa Picarille
Whether a company is transporting legendary golfers, tons of lumber, or ladies who lunch, customer service is key. CRM in the transportation industry is as varied as what is being moved and who is moving it. But the bottom line is the same: CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more.
(Added:
30-May-2005
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673
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Airline industry needs to back IT- by Daniel Thomas
There is an airline industry-wide need to embrace technology to improve customer service is the theme for this article. The industry should move together to implement high-tech solutions to improve customer service for such processes as issuing airline tickets and boarding passes. See if you agree to the need for the whole industry to beef up their use of technology.
(Added:
10-Dec-2004
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1225
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We all experience poor service from time-to-time. I bring you this latest incident to provide an example of the importance of expectations as they relate to customer satisfaction. Customer satisfaction occurs when service meets or exceeds expectations. Apparently, my service expectations were too high in this negative service encounter
(Added:
5-Dec-2004
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1652
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Profits Soar When Airlines Listen- by Julia McCandless
Read how the airline industry has provided better customer serive by using speech-recognition technology, so claimes this article from June 2000 published by CRM magazine. Customers can receive information faster using this technology than the traditional voice-mail, touch-tone messages. See if you agree.
(Added:
9-Dec-2004
Hits:
1086
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