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Top : Customer Service - Airline Industry: Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline attendents, or pilots, you'll find information about airline customer service, and how to improve it here.

Articles:

IS| New Web Altitude for Alaska Airlines - by Samuel Greengard
Alaska Airlines has embarked on programs that improve service and its relationships with customers and employees while boosting performance and cutting costs. It has made embracing the Internet and using it to maximum advantage a priority. Alaska Airlines began using the Internet in 1995, established an e-commerce division in 1999, and was the first U.S. carrier to offer ticket purchase online. A multidisciplinary team identifies and develops Internet business opportunities. The company introduces online services for customers and employees in phases, based on potential gains. (Added: 9-Dec-2004 Hits: 801 )

Job stress beginning to take toll on some airline workers - by Barbara De Lollis
See how unhappy airline employees make for unhappy customers, which makes for a low score with regards to customer service. According to this article posted at the end of November 2004, this is a problem that is not affecting just one airline, but many airlines. See what sort of customer service you can expect when you are travelling by air. (Added: 10-Dec-2004 Hits: 784 )

Secrets of Superior Customer Service Airlines - by Gregory P. Smith
Article explains how Singapore International Airlines achieves what some call the best airline customer service in the world. pop (Added: 5-Dec-2004 Hits: 1882 )

E-Service Heroes - by John Tschohl
Learn from corporations such as Southwest Airlines, Land's End, and Amazon.com. See how these companies display great customer service through the internet. (Added: 9-Dec-2004 Hits: 649 )

Profits Soar When Airlines Listen - by Julia McCandless
Read how the airline industry has provided better customer serive by using speech-recognition technology, so claimes this article from June 2000 published by CRM magazine. Customers can receive information faster using this technology than the traditional voice-mail, touch-tone messages. See if you agree. (Added: 9-Dec-2004 Hits: 612 )

Planes, Trains, and Automobiles - by Lisa Picarille
Whether a company is transporting legendary golfers, tons of lumber, or ladies who lunch, customer service is key. CRM in the transportation industry is as varied as what is being moved and who is moving it. But the bottom line is the same: CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more. (Added: 30-May-2005 Hits: 396 )

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Related Categories:

Customer Service
Customer Service - Call Centers
Difficult People
E - Customer Service - Customer Service Via The Internet

Pages Updated On: 23-Jan-2009 - 14:16:02





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