Bacal & Associates - Meeting your customer service needs for almost two decades
Top : Customer Service - Airline Industry: Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline attendents, or pilots, you'll find information about airline customer service, and how to improve it here.
Articles:
Passenger Revolution: Airlines Witness Changing of the Guard- by n/a
This article is an in-depth look at how airlines should be treating their valuable customers. Traditionally, customer service has not be a priority within the airline industry, but these days the competition between airlines dicates the need for distinguishing customer service.
(Added:
9-Dec-2004
Hits:
1110
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Customer Service, Customer Satisfaction, and Corporate Performance- by Martin Dresner and Xu Kefeng
This study (published in 1995) examines the effect of three customer service variables on customer satisfaction and in turn on profitability for U.S. airlines, a service sector industry. The airline industry was chosen for the study because of the availability of an excellent stream of government-collected data on customer service, customer satisfaction, and corporate performance.
(Added:
30-Mar-2006
Hits:
636
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How Does Singapore Airlines Fly So High- by Ron Kaufman
Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. This article details how they do it year after year.
(Added:
9-Dec-2004
Hits:
1824
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Secrets of Superior Customer Service Airlines- by Gregory P. Smith
Article explains how Singapore International Airlines achieves what some call the best airline customer service in the world.
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(Added:
5-Dec-2004
Hits:
3216
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Planes, Trains, and Automobiles- by Lisa Picarille
Whether a company is transporting legendary golfers, tons of lumber, or ladies who lunch, customer service is key. CRM in the transportation industry is as varied as what is being moved and who is moving it. But the bottom line is the same: CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more.
(Added:
30-May-2005
Hits:
703
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IS| New Web Altitude for Alaska Airlines- by Samuel Greengard
Alaska Airlines has embarked on programs that improve service and its relationships with customers and employees while boosting performance and cutting costs. It has made embracing the Internet and using it to maximum advantage a priority. Alaska Airlines began using the Internet in 1995, established an e-commerce division in 1999, and was the first U.S. carrier to offer ticket purchase online. A multidisciplinary team identifies and develops Internet business opportunities. The company introduces online services for customers and employees in phases, based on potential gains.
(Added:
9-Dec-2004
Hits:
1104
)
