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Top : Customer Service - Airline Industry : Page 2: Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline attendents, or pilots, you'll find information about airline customer service, and how to improve it here.
Articles:Passenger Revolution: Airlines Witness Changing of the Guard - by n/aThis article is an in-depth look at how airlines should be treating their valuable customers. Traditionally, customer service has not be a priority within the airline industry, but these days the competition between airlines dicates the need for distinguishing customer service. (Added: 9-Dec-2004 Hits: 656 ) Customer Service : Airlines Continue to Upgrade Web Sites - by David Koenig The most successful airline Web site, in terms of percentage of an airline's tickets sold online, probably belongs to Southwest Airlines. The Dallas-based carrier sells more than half its tickets on its Web site, which has allowed the company to close some of its ticket-selling call centers. The airline has also looked to technology to reduce the need for labor at the airports. (Added: 23-Jan-2006 Hits: 397 ) Job stress beginning to take toll on some airline workers - by Barbara De Lollis See how unhappy airline employees make for unhappy customers, which makes for a low score with regards to customer service. According to this article posted at the end of November 2004, this is a problem that is not affecting just one airline, but many airlines. See what sort of customer service you can expect when you are travelling by air. (Added: 10-Dec-2004 Hits: 587 ) E-Service Heroes - by John Tschohl Learn from corporations such as Southwest Airlines, Land's End, and Amazon.com. See how these companies display great customer service through the internet. (Added: 9-Dec-2004 Hits: 487 ) Planes, Trains, and Automobiles - by Lisa Picarille Whether a company is transporting legendary golfers, tons of lumber, or ladies who lunch, customer service is key. CRM in the transportation industry is as varied as what is being moved and who is moving it. But the bottom line is the same: CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more. (Added: 30-May-2005 Hits: 242 ) Customer Service is Key to Travelers - by Robyn Greenspan Although this article was published in 2001, it is still a valid commentary on the importance of customer service in the airline industry. Within the retail industry, customer service is the biggest deal breaker for airlines. (Added: 10-Dec-2004 Hits: 747 ) Related Categories:
Customer Service Pages Updated On:
28-Jan-2008
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18:26:07
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