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Top : Customer Service - Airline Industry : Page 3: Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline attendents, or pilots, you'll find information about airline customer service, and how to improve it here.

Articles:

Southwest Airlines Cruises in Customer Satisfaction - by Colin Beasty
A semiannual report shows airline service improving, but travelers want more live agents. The study's purpose was to evaluate airline contact center operations on a scale ranging from A to D, with the primary focus on call satisfaction and completion. (Added: 30-Mar-2006 Hits: 330 )

Profits Soar When Airlines Listen - by Julia McCandless
Read how the airline industry has provided better customer serive by using speech-recognition technology, so claimes this article from June 2000 published by CRM magazine. Customers can receive information faster using this technology than the traditional voice-mail, touch-tone messages. See if you agree. (Added: 9-Dec-2004 Hits: 587 )

Business Reform Magazine and Business News - Real Faith, Real Business, Real Success - by Marilyn Barnewall
Marilyn Barnewall knows a little bit about customer service -- actually tons-- in 1978, she was the first female to be named vice president in charge of a major loan and deposit portfolio at Denver's largest bank. You'll enjoy reading her thoughts on how airlines fail when they celebrate their rise to power and forget about customer service. (Added: 10-Dec-2004 Hits: 305 )

Customer Service is Key to Travelers - by Robyn Greenspan
Although this article was published in 2001, it is still a valid commentary on the importance of customer service in the airline industry. Within the retail industry, customer service is the biggest deal breaker for airlines. (Added: 10-Dec-2004 Hits: 913 )

Flying Below the Radar on Service - by Don Oldenburg
After reading this article about the lack of customer service you will know that airline customers have rights that they can excercise. Something else you may be interested in remembering is that each airline can guarantee or not, that their schedules will allow for late connecting flights. Learn more by reading this article, see what you think about the customer service. (Added: 10-Dec-2004 Hits: 527 )

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Related Categories:

Customer Service
Customer Service - Call Centers
Difficult People
E - Customer Service - Customer Service Via The Internet

Pages Updated On: 20-Oct-2008 - 22:35:26





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